Holiday Inn Express Looking for Room Attendant at Enfield, NS Full Time

We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

• Make a Connection – show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
• Be Helpful – familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
• Be Efficient – take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

Areas of Accountability:
Exceed guest expectations by ensuring we provide superior service and teamwork:
 Ensure all hotel services are delivered efficiently and in a timely manner.
 Consistently communicate information and requests to Manager to ensure teamwork generates exceptional guest service.
 Ensure rooms security by maintaining effective key control and confidentiality.
 Motivate self and co-workers by displaying excellence in customer service.

Maintain clean and safe working conditions within department and hotel:
 Notify management of any problems or discrepancies.
 Take corrective action, where required, to improve safety of work areas.
 Follow IHG 5 Ways of Clean procedures

Perform tasks specific to Guest Services team:

• Clean all areas of guest rooms in a thorough, timely and efficient manner, as per hotel standards.- 16 rooms per day
• Monitor and maintain daily stock levels of linens and supplies
• Report lost and found items as per policy
• Maintain guest safety and security by following set procedures
• Record and report any repairs as per hotel procedure
• Dispose of waste according to hotel recycling procedures
• Any other work assigned by the Director of Housekeeping or Supervisory team

General:

 Focus on consistent delivery of Holiday Inn Standards for housekeeping, Mission, and Values
 Resolve any areas of concern relating to the safety and security of guests or staff.
 Maintain high level of integrity by respecting the privacy of guests and associates.
 Ensure management is informed of all unusual activity and matters of significance.
 Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position
 Good verbal and written communication skills
 Detail-oriented and well organized
 Able to work independently
 Must be able to bend, extend arm reach over head, kneel and stand for long periods of time
 Must be able to lift 20 lbs
 Must be able to push, pull and maneuver a fully stocked cart
 Available for work weekdays, weekends and holidays
 Previous cleaning or hotel-related experience an asset
Company Benefits:

• Excellent travel benefits with IHG hotels worldwide
• Group insurance plan
• Free Staff Parking
• Discounted staff meals
• MetroX Bus stops just outside hotel entrance

Job Types: Full-time, Part-time, Permanent
Part-time hours: 24-40 per week

Salary: From $14.50 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift
• Weekend availability

Supplemental pay types:

• Overtime pay