Holman Looking for Client Relationship Manager at Mississauga, Ontario, Canada Full Time

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Exciting Opportunity: Join our Dynamic Team as Manager, Client Relations in Calgary.

Are you ready to take your career to the next level? We have an exceptional opening for a Manager, Client Relations in our Downtown Calgary Location. As a key player in our team, you’ll play a crucial role in shaping our client relationships and driving business success.

What Will You Be Doing?

• Empowering Growth: Mentor and inspire our talented team members, fostering a culture of professional development and career advancement.
• Leading with Excellence: Supervise and guide your dedicated team, expertly managing workloads and conducting performance reviews to ensure peak performance.
• Building Strong Connections: Engage with our valued clients in both on-site and off-site meetings, making sure their needs are met and expectations exceeded.
• A Trusted Advisor: Collaborate with our sales force as a subject matter expert, providing insight into our customized service solutions during client meetings.
• Driving Success: Monitor and report on staffing, metrics, and budgeting requirements, playing a pivotal role in departmental success.
• Strategic Vision: Aspire to greatness by offering your strategic vision to our esteemed client relations staff, inspiring them to deliver top-notch service.
• Problem-Solver Extraordinaire: Identifying any challenges that arise and promptly escalating issues to relevant department managers at ARI, ensuring seamless resolution.
• Continuous Improvement: Always striving for excellence, you’ll work closely with Client Relations Performance Excellence to identify efficiency opportunities and streamline processes.

What Are We Seeking?

• Academic Achievement: A university degree or post-secondary diploma/certificate would be an asset, reflecting your commitment to continuous learning.
• Client Service Pro: With 3-5 years of direct client service experience, preferably in the fleet industry, you bring a wealth of expertise to the table.
• Tech Savvy: Proficiency in the MS Office Suite is essential, allowing you to tackle tasks with ease and efficiency.
• Communication Extraordinaire: Your excellent communication skills set you apart, and if you’re French/English bilingual, that’s an even greater asset!

We firmly believe in embracing talent from everywhere and are excited to offer relocation support for the right candidate.

Are you ready to embrace this exciting opportunity and become an integral part of our progressive team? Join us in shaping the future of client relations in the Calgary region!

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.