Holt Renfrew Looking for Divisional Vice President at Toronto, Ontario, Canada Full Time

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Divisional Vice-President / General Manager leads a team of sales and operations managers to provide superb customer service, ever-growing client relationships within a Flagship location that meets the highest standards of presentation and selection.

Specific responsibilities include (but are not limited to) the following:

• Responsible for key decisions (current and long term) that directly impact the achievement of top-line sales and EBIT targets for the store
• Collaborate with the other Senior Executive team members to deliver on business strategy and financial results to company stakeholders
• Accountable the delivery of all payroll and expense plans within budget
• Achieve store customer service targets and resolve sensitive or highly complex customer issues
• Recruit, select, hire and on-board the best talent
• Lead, motivate, and retain a team of high-performing managers
• Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming management
• Most senior level of escalation of highly sensitive matters for employees and/or customers
• Develop a network of key industry contacts within the retail and luxury community
• Develop a clear talent and succession plan for the store, ensuring the retention of key talent
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Partner with the Store Support Centre divisional leads in the creation of the store’s annual plan focusing on customer and associate development strategies and actions
• Leads senior sales management team to develop, maintain and grow active client bases within their areas
• Drive the implementation of customer relationship and Loyalty management programming
• Partner with Divisional merchant leads and Inventory Planning to drive the best assortments for the location in order to maximize sell-through and inventory turn-over
• Partner on the identification and introduction of new brands or leased businesses within the market
• Achieve Asset Prevention targets
• Drive logistics and smooth operation of back-of-house functions including Cash Office, Alterations Workrooms, Maintenance and Shipping /Receiving
• Ensure that store meets or exceeds all Visual presentation and merchandising standards

The ideal candidate:

• Post-secondary degree in a related field or equivalent work experience
• 10+ years of post-university work experience, including a minimum of 5+ years leading a business unit or enterprise-wide strategy
• Previous retail experience, preferably within a luxury environment
• Demonstrated leadership and influencing skills with the ability to get things done
• Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
• Confident and effective communication (written & verbal) and interpersonal skills
• Is adaptable and comfortable with ambiguity and change
• Passionate about fashion and luxury retailing

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees — their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.