Home and Community Care Support Services Hamilton Niagara Haldimand Brant Looking for Full Time Scheduling Coordinator at Hamilton, Ontario, Canada Full Time

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Scheduling Coordinator you will be responsible for the critical day to day scheduling of all patient care employees, including coverage for daily and ongoing absences, overtime/extra hours and ensuring maintenance of timely and accurate schedules in the Human Resources Information System (Quadrant). Additional responsibilities include but is not limited to payroll processing, vacation approvals, and collective agreement administration. Providing support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your Scheduling Coordinating experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Assigns and fills vacant shifts with some independence based on pre-determined criteria, and seeks management guidance when deviations are required to address operational priorities
• Confirms casual/relief staff schedule with Patient Care leadership team on a weekly basis
• Enters planned and unplanned absences in HRIS (Quadrant)
• Creates and posts schedules on the HNHB HCCSS Intranet
• Maintains and assigns daily HR Support-Line tickets and completes task/request within 48 hours
• Completes biweekly Time Verification Report review and makes corrections to the schedules
• Works with payroll personnel to make adjustments where appropriate
• Monitors Attendance Line several times per day
• Notifies management as required for follow-up
• Review and process requests for planned absences (i.e. vacation, float time, union leave, education, etc.) for unionized employees based on Patient Care team quotas and seniority
• Monitors absence line and fills the shifts for unplanned absences
• Provides an overview of scheduling for new staff
• Respects ethnic, spiritual, linguistic, familial and cultural differences
• Contributes to the professional growth of the HR team through active participation in and contribution to the achievement of departmental priorities

What you must have?

• Post-Secondary Certificate or Diploma in Office Administration or equivalent experience
• Experience related to the specific portfolio (Patient Care Administration or Scheduling)
• Knowledge of HRIS (Quadrant)
• Good working knowledge of computerized payroll system
• Good knowledge of HNHB HCCSS operations and organizational structure, Collective Agreements (i.e. entitlements, scheduling processes, Letters of Understanding)
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Attention to detail
• Utilizes good written and verbal communication skills
• Effective problem solving and decision making skills
• Prioritization, organization and time management skills
• Self-motivated and initiates follow-up and follow-through as required
• Computer literacy (intermediate to advanced level Microsoft Office; internet, E-mail, Quadrant and HRMS)
• Active and engaged team contributor
• Attention to detail
• Discreet and confidential
• Demonstrated analytical abilities and judgement
• Ability to work independently as well as in a team setting
• Flexibility

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why Join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racsim Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.