CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you an experienced Quality Manager seeking to take a data-driven approach to quality improvement in healthcare? Are you passionate about exceptional health care and driven by a desire to help others? You’re looking in the right place.

As the Manager, Quality, you will be responsible for developing and enabling Toronto Central’s quality improvement strategy, and leveraging a data-driven approach to quality improvement aligned with the Quadruple Aim Framework. Working with the Quality Improvement Specialist and stakeholders across the organization, the Manager, Quality is accountable for developing, implementing, and evaluating strategies to build capacity for our organizational quality improvement plan aligned with provincial priorities.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

• Support development and implementation of the Quality Improvement Plan
• Lead the development and deployment of a strategy to build capacity and capability to operationalize the Quality Improvement Plan
• Work with leaders and staff to identify and adopt appropriate quality planning and improvement, and redesign methodologies utilizing recognized tools and frameworks including, but not limited to, the IHI Breakthrough Series, Lean Methodology, Reliability Science, NHS Sustainability Guide, etc
• Work with Patient Services to support ongoing process improvements and evaluation
• Work with Patient Relations to ensure quality improvement and process redesign work incorporates co-design and data analytics to continuously improve patient and family experience
• Work with Human Resources leaders to ensure quality improvement and process redesign work enhances “joy in work”
• Consult/liaise with internal Finance and Information Technology leaders to bring a cost impact/savings lens to quality improvement work
• Responsible for the coordination, implementation and analysis of patient/caregiver surveys
• Responsible for the management and administrative function of the Quality Reporting System
• Responsible for development and monitoring of the organizational scorecard
• Remain current on relevant/emerging quality methods, resources and innovations
• Role model, communicate and enforce our commitment and principles for equity, diversity and inclusion

What must you have?

• Degree in related field such as Health Administration, Quality Improvement, Business Administration, Industrial Engineering
• Lean Six Sigma certification (yellow/black)
• Minimum of 5-7 years of progressive professional management/leadership experience working with various sized teams and progressively larger and more complex projects in healthcare
• Proven ability to lead, participate and facilitate inter-disciplinary groups in a collaborative environment
• Experience engaging with patients, families and caregivers
• Detail-oriented with excellent analytical and problem solving skills
• A passion for quality improvement and a strong customer service orientation
• Knowledge of health care business strategies, objectives, business priorities and related communication priorities and requirements
• Proficient in a Windows environment
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

• Regulated Health Professional Undergraduate degree
• Certified Project Management Professional (PMP) or Program Management Professional (PGmP)
• Patient Safety and/or Patient Experience Certification/program completion
• Knowledge of the health care system and service delivery models used in the community

What do we offer?

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams to deliver responsive, accessible, integrated, pateint-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.