Home Instead Looking for Full-time Scheduler for In Home Care Support Company at Vancouver, British Columbia, Canada Full Time

Start Date: As soon as possible

Contract: Full-time Salary based

Pay: $53,000 – 55,000 to start. Full medical and dental, other perks such as lunches, quarterly team dinners, etc

Location: Home Instead office – 1548 Nanaimo Street, Vancouver

Primary Responsibilities

• Reflect the values of FHC Home Care, (d.b.a. an independently owned and operated Home Instead franchise).
• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
• Monitor, mediate and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Thank you for your interest! Only shortlisted applications will be contacted.