Home Instead Looking for Recruiter at Greater Sudbury, ON Full Time

Recruitment and Engagement Coordinator

Home Instead’s mission is to change the face of aging by providing personal, one-on-one support to older adults while enhancing lives of seniors aging in our community. Our approach to care is relationship based, and as our tagline states “To us, it’s personal”. You’re in luck, our Sudbury office is in search of a Recruitment and Engagement Coordinator!

About you:

You are an excellent communicator on and off the page. We’re not a dating service but match making, whether it be with friends or colleagues, is a passion of yours. You will put this skill to use when choosing skilled caregivers to be paired with clients, keeping in mind their care needs.

When a crisis or hectic situation comes your way, you embrace it, think of a logical solution, collaborate with your team and jump on board with implementation of your plan. Ambiguity doesn’t scare you and “self-motivated” is your middle name.

You have experience working in an office setting and you present yourself in a professional manner every day. Picking up the phone is fun for you! You enjoy talking with anyone and everyone while helping them solve their problems. You’re used to getting a lot of calls because after all, you’re the go to person in your personal and professional life. If this sounds like you, apply today!

Key responsibilities:

• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check on all CAREGivers.
• Create and maintain all employment records, forms, and all other employment related documents.
• Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
• Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline
• Evaluate and update all orientation and training materials as needed
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• The work schedule will be Monday through Friday, 8:30am to 5pm including every second weekend with occasional recruiting in the evening. This position also entails on-call responsibilities.

• Document and escalate Client or Caregiver issues to appropriate management, in accordance with agency policy and procedures, to ensure appropriate follow-up.
• Utilize multiple phone lines to promptly answer incoming calls. Apply customer service protocols to address caller’s needs or appropriately route caller to other office personnel.
• Maintain Client and Caregiver files in accordance with policies and procedures.
• Field Client inquiries over the phone in a knowledgeable manner.
• Contact and schedule Caregivers for various training sessions and meetings.

Qualifications:

• Undergraduate degree or diploma (practical experience will also be considered)
• Minimum 1+ years of experience in a fast-paced, deadline-driven role
• Exceptional ability to manage own workflow to ensure quality and efficiency
• Familiarity with HRM and surrounding areas
• PSW or Health Care Experience preferred

Bonus Assets:

• Strong knowledge and proficiency with Office 365
• Working knowledge of Google Apps
• Enjoy acting as a resource for Client/employee inquiries
• Valid driver’s license

Please apply by submitting a resume and cover letter merged in one document by April 1st 2022

Job Types: Full-time

Salary: $20 – $22

Experience:
Administrative Support: 1 year (Preferred)

Job Types: Full-time, Permanent

Salary: $20.00-$22.00 per hour

Job Types: Full-time, Permanent

Salary: $20.00-$22.00 per hour

Additional pay:

Benefits:

• Casual dress
• Extended health care
• RRSP match

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Greater Sudbury, ON P3E 6C3: reliably commute or plan to relocate before starting work (preferred)