Honda Canada Inc. Looking for Dealer Operations Manager at Markham, Ontario, Canada Full Time

Reporting to the Zone Operations Manager, the incumbent is responsible for all operational matters of the Honda Dealer Business in order to strengthen and support the brand while ensuring attainment of all Key Performance Metrics, dealership profitability, customer satisfaction and lifetime owner loyalty. The Dealer Operations Manager will be the front-line contact and the key liaison with the Dealer Network to ensure the overall objectives of Honda are achieved and protected.

Responsibilities

• Support and direct individual Sales processes to achieve minimal market share levels and RSO attainment
• Assist dealers with sales and marketing including strategies, budget, advertising plans, and developing recommendations for countermeasures.
• Provide guidance with inventory management and control by, monitoring wholesale vehicle inventory levels.
• Analyze, drill-down and provide guidance for opportunities within a Dealerships KPI’s while documenting within the Dealership Information Network (DIN)
• Provide quick and efficient support for the Dealer Network while ensuring the smooth and timely flow of information to the National office
• Develops dealer Human Resource requirements by ensuring dealer attainment of training participation targets, assessing dealer staff capability and training requirements to minimize staff turnover rates
• Ensure that all customer point of contacts meet the Honda Brand Standards.
• Evaluate dealership facilities and makes recommendations
• Review and approve all Coop and Advertisements to ensure compliance
• Support in-person initiatives / activities / events to ensure they are in line with Honda and further strengthen the Brand
• Weekly review of Coop claims, Exception request and Association approvals.
• Monthly drill-down and review of dealerships financial statements to investigate opportunities.
• Review, discuss and implement Action Plans with Dealer Principals to ensure buy-in and higher ROS.
• Monthly meetings with Honda Financial Services (AFS), District Manager of Customer Service and Used Vehicle Consultant to ensure one-voice and adequate dealership support
• Weekly / monthly review of action plans to ensure progress and a viable dealership network
• Improve on Underperforming / Monitor Dealers (Focus)
• Ensure all dealers maintain a high level of customer satisfaction and retention.

Qualifications

• University/College degree/diploma in Business or an automotive related discipline.
• Several years’ experience in Management in the automotive field, or an equivalent combination of education and experience.
• Wholesale sales experience is required.
• Knowledge of Honda products and retail and wholesale businesses is required.
• Must have excellent PC skills with working knowledge of MS Word, Excel, PowerPoint and Outlook.
• Must entail strong presentation and communication skills. Written and verbal.
• Ability to work independently, in a fast-paced environment with changing priorities.
• Ability to lead a team, be a strong mentor, and implement effective department structure and strategy.
• Ability to display leadership, initiative, integrity, and strong attention to detail.
• Must be interpersonal, ability to build collaborative working relationships with internal and external stakeholders.
• Must be results-oriented.
• Develops and maintains good working relationships and all members of the team.
• Develops and maintains good working relationships within Honda Canada as well as all other internal and external stakeholders.
• Enjoys team building approach of management and department – shares results.

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.

If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca or call (905)888-4331.