Hotspex Looking for Product Operations Specialist at Toronto, Ontario, Canada Full Time

Ever wanted to join a leading market research consultancy? We are looking to hire a tenacious and enthusiastic team member to hit the ground as a Product Operations Specialist in Toronto. This role is hybrid and requires working in our midtown office about 2 times per week. Coding experience or interest is an asset.

About us:

Hotspex, a leading market research firm, has secured its position as the most innovative company in North America for five consecutive years, ranking 4th globally in 2022. Additionally, it has been recognized as the recipient of the Most Inspiring Culture Awards for the last four years in a row. We develop new ways of gaining better, more meaningful insight to manage customer-brand relationships. This work and our global presence empower our blue-chip clients to develop and position ideas, brands, products, packaging, and communications that truly connect with consumers. Our world-class research solutions are distinguished by leading-edge technology, proprietary methodologies, and above all… employees who care about delivering a stellar client experience.

At Hotspex we know our people are what allows us to achieve all that we do and that’s why everyone we bring onto our team must live our values with us.

The Hotspex Way (Our Values)

Give A Sh!t

We learn nonstop because we love what we do. Because we love what we do, we do it extremely well

Got Your Back

We take care of each other. We support one another. We build each other up. There is no culture without great people.

Yes Before No

We are solution-focused. We are flexible, inquisitive and positive. Any innovation must start with yes.

Inclusive

We seek differing opinions. We ensure all voices are heard. We are strong when we are different.

We’ve Got Guts

We empower change. We step outside our comfort zone and bring our teammates with us. We have tough conversations. We ask to be challenged. We listen.

Other Perks:

· Bonus Eligible

· Full health benefits

· Health & Wellness Expense Account ($2000 annually)

· Mobile Expense Allowance

· Corporate Linkedin Learning Subscription

· Weekly contests, games and events, with chances to win awesome client prizes!

· Amazing culture that celebrates our diversity!!!

The team you are joining:

The team you will be joining is the Innovation and Product Team. Our team prides itself on versatility and a willingness to learn new skills and seek out new information to solve any problems that we encounter. Thinking outside of the box is inspired by pulling information from diverse and sometimes surprising sources, hence we encourage multi-disciplinary curiosity and utilizing knowledge and experience from many diverse sources. On our team, you will have exposure to improving and implementing new processes and automation, reimagining our methodologies and their applications, as well as generating new ideas and designs for new products.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Survey programming and scripting within Alchemer
• Sample and quota management
• Troubleshooting potential barriers with tools and products (can require looking into code)
• QA of new products and feedback collection
• Recommending UX optimizations
• Managing and updating important admin-related documentation (FAQs, Request forms, etc.)
• Keeping up to date with current industry and general technological trends, particularly AI
• Involvement in brainstorming and discussion of new ideas and methodologies
• Generating ideas and proposals for new automation and process optimization

QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES)

• Post-secondary degree/education in any of the following is an asset:
• Applied mathematics, Statistics, or Economics, Sociology, psychology or behavioural sciences, Commerce or marketing, Computer science, or Computer Programming
• You consider yourself a “Renaissance Person” with a wide and varied range of knowledge and experience
• You prefer to always be the one with the answers and will seek to find an answer independently first before asking a question
• You have a strong ability to rapidly assess priorities to determine how to best manage your own workload.
• You are confident in making your own decisions
• You tend to be more hands-on, practical and pragmatic than theoretical
• You prefer to be autonomous rather than being micromanaged
• You love solving novel problems
• You pride yourself on being versatile
• Strong attention to detail and ability to work independently as well as in teams
• Experience handling statistical software packages such as SPSS or SAS as well as being a GURU in PowerPoint, Excel and Word
• You possess an understanding of HTML, CSS and JavaScript
• You understand the basics of research design
• You understand the basics of business

Are you reading this and getting excited about contributing to our research and bringing our insights to life? Connect with us now by emailing your cover letter and resume to [email protected] and be a part of our fun and energetic team!

Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it. We thank all applicants however only those short-listed for an interview will be contacted and let us know if you require any accommodation during the recruitment process.