HPG LP Looking for IT Technician at Halton Hills, ON Full Time

Summary

The IT Technician is Responsible for Installs, Moves, Adds, Changes of personal computers, OS, printers, user accounts and phones. You will be in charge of resolving desktop and phone related issues, some infrastructure issues, documentation and monitoring.

Job Responsibilities

• Install, Move, Add, Change of users, personal computers, printers, user accounts, and mobile phones.
• Provide end user support to resolve PCs, printers, mobile devices, phones and desktop software issues
• Deploy PCs and mobile phones
• Maintain the IT assets inventory
• Troubleshoot end user hardware and software issues
• Analyze end user requirements and make recommendations.
• Prioritize and manage open cases at one time.
• Support roll-outs of new applications and elements of the infrastructure.
• Provide support including procedural documentation and relevant reports.
• Monitor systems.
• Provide after-hours support as required.
• Other assignments as requested.

Work Conditions

• Work out of Georgetown location, 25% travel to Guelph location required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required

Requirements

• High School Diploma, G.E.D. or equivalent;
• Proficiency with PC hardware installation and support (Remote, on-site);
• Strong problem-solving skills;
• Hands-on experience with Microsoft Windows, Microsoft Office/O365, MS FORMS, Chromebooks installation and support;
• Experience in user account creation and maintenance in Active Directory and Exchange;
• Solid understanding of LAN/WAN networking infrastructure;
• Ability to work well in a team environment and servicing IT users;
• Strong writing, troubleshooting and communication skills;
• Self-motivation, strong organizational skills, ability to multi-task in a fast-paced, dynamic environment;
• Experience managing file/print servers (print queues);
• Windows deployment services experience;
• Experience in ordering and provisioning mobile phones (Android, iOS)
• Ability to understand or write scripts in VBScript or Powershell;

Job Types: Full-time, Permanent

Salary: $40,000.00-$48,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

COVID-19 considerations:
Masks worn, screening before entering building, hand sanitizers throughout the facility, PPE provided if needed.

Experience:

• Technical Support: 3 years (preferred)

Work remotely: