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Description
Opening up a world of opportunity.
We’re a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the role
In this role, you will provide operational and administrative support, as well as quality standards to the Wealth and Personal Banking business at the branch. In addition, you may be responsible for assisting clients with their banking needs.
The Operations Risk and Administration Specialist will identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
Responsibilities
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Maintain superior and courteous service to internal and external contacts
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Meet expectations in terms of speed, certainty and efficiency of response
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Ensure branch or work area is maintained in accordance with HSBC standards
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Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
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Contributes to team-based approach in completing tasks and meeting internal and external customer needs.
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Participates in quality, regulatory and compliance training in order to meet performance targets
Qualifications
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Effective communicator, with strong customer service and interpersonal skills
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Previous customer service / banking industry experience
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Ability to multi-task, and handle large volumes, tight turnarounds and multiple deadlines
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Detailed orientated with good time management and organizational skills
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Team player and development minded
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Some experience with conflict resolution required
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Fluency in French and English is required.
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Secondary school graduate
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Mutual Fund Licensing – requires completion of Investment Funds in Canada Course; Canadian Investment Funds Course; or Canadian Securities Course; and Mutual Fund Skills Builders Course.
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Branch Manager Course offered by Canadian Securities Institute or Investment Funds In Canada; or A Branch Compliance Officers Course offered by Investment Funds Institute of Canadian Bankers.
The language requirements for this position include French and English. The latter language is required to support customer’s with a Canada-wide remit and connect with support teams globally, as described in this job posting and in compliance with Bill 96.
HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ( [email protected] ) with any additional inquiries or for support and reasonable accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.
Job Field: Branch and Retail Banking
Primary Location: North America-Canada-Quebec-Montreal
Req ID: 0000IOWD
