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Are you: An effective communicator that enjoys interacting with our clients? Eager to learn and grow? Driven to succeed and excited about new challenges? This opportunity could be tailor-made for you.
Location: Windsor, ON – In office, hybrid, and work from home flexibility.
Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 16,000 employees and more than 475 offices.
Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year – Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.
Our office is looking for a Service Receptionist (6 Month Contract) to join our team!
The Role
Our Service Receptionist is responsible for answering incoming calls, identifying the needs of the client and routing to the appropriate team or individual, ensuring a seamless and effortless customer experience.
Responsibilities
- Answer incoming calls, providing a positive client experience adhering to the applicable professional quality standards set by the company.
- Identify the needs of the client by asking applicable questions and direct calls to the appropriately skilled individuals or queues.
- Exhibit accountability with regard to readiness in handling client contact opportunities.
- Respond favourably to all coaching and training provided, make use of self-coaching tools where available and actively participate in your Employee Check- Ins and Goals with your Team Leader.
- Perform other duties as assigned.
Qualifications
- High School Diploma or equivalent.
- Strong computer skills.
- Post-secondary education is an asset.
- Experience working in a customer service environment is preferred.
- Availability to work various shifts and days of the week as required.
- Ability to handle fluctuating work volumes in a fast paced, customer focused environment.
- Ability to work independently and in a team environment.
- Ability to communicate clearly and concisely.
Choose a career with HUB and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
#WeAreHCC
www.hubcustomercentral.com
Department Office Administration & Clerical
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
