In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
About the Position:
Join one of the top acquiring firms as a Learning & Development Consultant! We are seeking individuals who are passionate about adult learning, supporting the learning journey of others, and applying proven methodologies to ensure that learning sticks. In this role, the L&D Consultant will be responsible for developing instructional materials and collaborating with staff in the deployment planning process. It is expected that this consultant will bring critical thinking skills to suggest innovations in the development process.
Reporting to the Senior Manager, Training Operations, you will primarily design and develop training solutions related to the implementation of a new ERP system being rolled out throughout Canada, in multiple modalities. You may also be asked to deliver some training sessions and/or provide deskside support to the end users.
Role Description & Responsibilities:
The Learning & Development Consultant serves an integral function to enable adoption of this key initiative. Your knowledge of insurance, skills and expertise in systems transformation, and technical aptitude will deliver successful outcomes for our employees.
Primary Responsibilities:
Design and develop learning content for the MGA Canada ERP project workflow and process
Collaborate with business leaders, business users, and the TechOps Learning & Change team to conduct training sessions as part of this ERP deployment
Collaborate with IT Staff to set up training environment e.g., test data, training scenarios, etc.
Work with the business and the Training Operations team to define and execute key learning objectives
Occasionally conduct instructor-led training sessions (in person or virtually), provide deskside
support to end users, and conduct train-the-trainer sessions
Design and develop learning evaluations and assessments as defined by the curriculum. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses.
Work with application teams to understand, learn and demonstrate solid knowledge of any
changes and upcoming application upgrades/enhancements
Design and develop learning content – based on adult learning principles – that ensure effective and sustainable learning and performance solutions
Engage in significant collaboration with Operations management and staff to gather and validate content
Positively represent the evolving model of learning diversity encapsulated in the Operations L&D strategy
Develop an understanding of business processes and model the standard operations in all instructional materials
Requirements:
Bachelor’s degree in adult learning, instructional design, psychology, or related area of study
3-5+ years’ experience as an instructional designer
Experience designing and developing training for Operations and IT
High technical aptitude
Proven experience with adult learning principles
Ability to provide instructional design work samples: WBT, vILT, ILT, JA
Experience with creating customer driven projects
Experience in building strong relationships with SMEs, stakeholders, and sponsors
Ability to influence and drive stakeholders and sponsors in decision making
Strategic thinker and problem solver with ability to quickly assess and summarize information and effectively identify issues or risks and potential resolutions
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to multitask, working on several projects at a time
Experience working in a team-oriented, collaborative environment
Expert proficiency in MS Office applications (especially Word, PowerPoint, Teams, and Outlook) and Zoom
Knowledge of and experience with learning development tools such as Articulate 360 (Storyline
and Rise), Camtasia (or other video editing software), and Vyond
Ability to travel throughout Canada over the next 3-4 years (with a focus on the Vancouver area to start)
Current and valid passport
Desired Qualifications:
Hands on knowledge and/or experience designing training solutions for ERP systems, preferably NetSuite
Knowledge of the insurance industry, insurance brokerage operations, and insurance wholesale
operations
Experience in training delivery and facilitation
Experience in change management and communications
Graphics or photoimaging software a plus
Ability to travel to HUB corporate office (Chicago, Illinois) and/or other hub locations, as needed
Department Information Technology
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor’s degree (4-year degree)
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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