HUB International Looking for Service Insurance Broker at Windsor, ON Full Time

The Organization

HUB International Limited (“HUB”) is Canada’s largest insurance brokerage and the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 13,000 employees in 450 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Our vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most.

HUB Customer Central (HCC) is one of the leading insurance contact centres in Canada. We believe that companies win by putting the customer first. You win, by working with us. Team members work daily to satisfy the needs of our insurance clients. Our technology driven and digital expertise is unique, making us an industry leader. And, our ongoing commitment to continuous improvement ensures we are always at the top of our game. That’s why you will be, too.

HCC is looking for full time Service Insurance Brokers to join our team and make a difference for our clients.

Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license.

Already have a brokers or general insurance agent license and looking for a new opportunity? We will streamline your training based on your experience and work with you to transfer your license.

In office, hybrid, and remote work available. We are open to candidates across Canada to join our team!

The Role

As a Service Insurance Broker for home and auto insurance you will receive paid training, a competitive salary and benefits package along with opportunity for growth. Salary progresses significantly during your first year as you build your insurance knowledge and experience. For those with insurance experience, salary will be based on experience within the industry.

Responsibilities:

• Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.
• Create an effortless experience for our clients.
• Process requested changes or renewals.
• Actively pursue opportunities to retain and account-round client policies.
• Provide claim counseling and assistance to the client within company guidelines.
• Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
• Document all details of client requests and conversations in the appropriate system
• Refer files requiring approval to the designated individual with recommendations for handling.
• Exhibit accountability with regard to readiness in handling client contact opportunities
• Respond favourably to all coaching and training provided and make use of self-coaching tools where available.

Skills and Requirements

• University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required
• Previous success in customer service or a strong desire to help customers
• Ability to multitask in a contact center environment
• Excellent communication skills
• Ability to stay calm under pressure
• Positive and enthusiastic attitude
• Desire to work in a dynamic team environment
• Bilingual in French and English (an asset)
• Insurance experience is not required
• Availability to work a rotation of shifts between the operational hours of 8:30am to 7:30pm EST Monday through Friday and 9:00am to 5:30pm on Saturday.

HUB “Total Rewards”

• Employee Discounts on Personal Home & Auto Policies
• Employee Referral Program – Award for successful hires
• Paid vacation, sick days and personal days
• Recognition Programs

• Health & Wellness Initiatives
• Company paid Employee and Family Assistance Program
• Group RRSP Company Matching Program
• Group Benefits Plan (Health & Dental)
• Corporate Discounts on Gym Memberships and other services and products

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

#WeAreHCC

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay