Hubstaff Looking for Customer Support Representative: Canada at Toronto, Ontario, Canada Full Time

Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more work to be efficiently performed in a remote environment. Interested?

What will your day-to-day look like?

Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing. CSRs report to our AMER team leader and work collaboratively with our global team of Support Professionals.

Requirements

Who Should Apply?

An ideal candidate for this role:

• Shows an empathetic mindset regarding the goals of others, especially those of customers
• Loves to help others reach their full potential
• Demonstrates outstanding written communication skills
• Knows how to communicate the value of a product in direct customer interactions
• Desires to continually improve and grow both inside their current role and grow beyond it
• Is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading knowledge about them
• Has a basic level of experience with HTML, CSS, and other programming languages (taken an online/in-person course or past work experience)
• Loves automating tasks with Zapier or writing browser scripts in JavaScript.
• Has experience with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems
• Demonstrates an ability to determine solutions to complex problems

Requirements:

• 3+ years experience in customer support and 100% remote roles (SaaS Support experience – Mandatory)
• Relevant experience working with a vast number of different software/platforms.
• Experience troubleshooting common user computer issues.
• You have an organized workplace with a modern enough computer, webcam, preferably a good microphone/headset, stable and high speed internet, and an environment that allows you to conduct professional presentations with minimal interruption.
• While Hubstaff’s working hours are flexible to your requirements, this role will be hired into the typical daily working hours (UTC-4).
• Living in Canada

Benefits

• Hubstaff is a fast-growing time-tracking and project management company that fully embraces remote work.
• Our team has people from 30 different countries: we value and welcome diverse backgrounds.
• We expect our professionals to work 40 hours/week and hope they can work with us for years to come.
• We are looking for someone in the Eastern/Central or Pacific timezone for this particular position.
• Flexibility is essential to us, so Hubstaff offers some flexibility in your day-to-day.
• This is an employment position(salaried and getting additional benefits like vacations, paid leave, sick leave, maternity or paternity leave, equipment and training bonuses, and health insurance, among others).
• We get the whole team together on our Annual Retreats to have fun while traveling and getting to know each other! So while 2020 had us virtually meeting because of the pandemic, we met in Portugal (in 2019) and Mexico (in 2018), and we had our first in-person retreat after Covid-19 in the Dominican Republic (Feb 2022).
• Annual Gross Salary as an employee in Canada will be between CAD 55,000 and CAD 60,000.

Curious? You can find more about Hubstaff and what it’s like working with us here. In addition, you can read more about us on our website and learn more about our history and work philosophy on our blog