Humber College Looking for Contact Centre Advisor, Office of the Registrar – FT Support at Toronto, Ontario, Canada Full Time

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details

Position Title: Contact Centre Advisor

Status: FT Support

Hours: 35 hours per week

Hours of Work: Monday to Friday; 8:30 am – 4:30 pm ( hybrid work model- incumbent is required to work a mix of on-campus and remote workdays)

Faculty/Department: The Office of the Registrar

Campus/Location: North Campus

Salary: Min $26.73 – Max $31.00

What You Will Do

• Reporting to the Manager, Contact Centre, the Contact Centre Advisor will provide expert advice and assistance regarding a diverse range of general college and academic program information, college-related events and services, academic policy and college processes while providing general knowledge of the other areas as required.
• The successful candidate must retain a wide range of knowledge on programs, courses, academic policies, Humber and Ministry of Training, Colleges and Universities (MTCU) policies and procedures, college services and campus events.
• Specific types of assistance or information requests will include:
• Responding directly to inquiries related to College and Office of the Registrar services/processes
• Directing specific subject matter questions to experts within the Office of the Registrar or within the academic schools as appropriate for further assistance
• Providing information and/or directions to a variety of on and off-campus events and campus services
• Providing assistance using the college website and accessing services through MyHumber
• The Contact Centre Advisor is responsible for providing information and services through multiple service paths including: by telephone, email and on-occasion, in-person.

Hours Per Week

35

Position Type

FT Support

Payband

E

Work Locations

North Campus

Job Family

Student Affairs and Services

Duration of Need

Full-Time

Deadline to Apply

Oct 22, 2023

Job Posting

10/13/23

Department

Office of the Registrar

What You Bring To The Role

Education

The successful candidate will possess a two-year diploma from a post-secondary institution.

Experience

Two years of practical experience in a complex service environment that includes financial transactions.

Skills

• Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.
• The incumbent must demonstrate initiative in taking a proactive approach to addressing customer concerns.
• The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.
• Excellent interpersonal, listening, customer service, telephone, and organizational skills.
• The ability to multitask throughout frequent interruptions, fluctuating volumes, and ongoing deadlines.
• The ability to perform basic arithmetic.
• The ability to undertake tasks and duties according to procedures and standard processes.
• The ability to work well under pressure while demonstrating confidence and good judgment; and flexibility in working as a team member or independently.
• Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.
• Strong computer skills including proficient keyboarding and web navigation skills, along with knowledge of email software and Microsoft Office Suite, specifically in Excel are also required.

Successful Applicants

• Must have access to a reliable internet connection.
• Must have a suitable and private workspace to take calls from home/remotely.
• Should be comfortable working from home/remotely and on-campus as we are utilizing a hybrid approach at this point in time.
• Must be able to work overtime during our peak periods.

What’s in it for you?

• An opportunity to have an impact with a post-secondary institution, poised to do great things
• A diverse, hard-working, committed team of people who care about each other
• Tools and technology that will allow you to succeed at your job
• Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules
• Amazing perks
• Highly supportive work culture

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html or the Office of Student Conduct at studentconduct@humber.ca