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Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Our Team
We are a dynamic team that consists of a diverse group of people who are highly motivated, fully engaged and who also like to have fun. We have a supportive environment in which we provide you with the skills and knowledge you need to be successful in your role. You will receive 4 weeks of initial training plus many more opportunities for growth and development during your time in the Contact Centre. You will gain a solid understanding of Humber’s programs, courses and academic policies, which will give you the experience you need to apply for other roles within the college.
Job Details
Position Title: Contact Centre Advisor
Status: Regular Part Time
Hours: 24 hours per week to be scheduled anytime between *Monday to Friday, 8:30am-4:30pm. (Hybrid working model)
Faculty/Department: Office of the Registrar
Campus/Location: North and Lakeshore Campuses/hybrid
Salary: (Min) $25.63
What You Will Do
As a Contact Centre Advisor, you have a passion for helping students with their journey through post-secondary education. Acting as a first line of response to the Humber community, you communicate in a helpful and engaging tone and focus on providing accurate information and guidance to customers. You have a desire to provide exceptional service and thrive on receiving feedback in order to enhance your performance. You enjoy working in fast-paced environment and can handle the pressure of dealing with a high volume of customer interactions. You are a problem-solver who uses all available resources to find the best solution for each customer.
Hours Per Week
24
Position Type
Regular Part-Time Support
Minimum Salary
25.63
Work Locations
North Campus
Job Family
Student Affairs and Services
Deadline to Apply
September 6, 2023
Job Posting
8/30/23
Department
Office of the Registrar
What You Bring To The Role
Education
The successful candidate will have at minimum a two-year diploma from a post-secondary institution in a related field of study.
Experience
The incumbent will have at least two years of related professional experience working in a service environment.
Skills
- You have a desire to provide exceptional service and thrive on receiving feedback in order to enhance your performance.
- You enjoy working in a fast-paced environment and can handle the pressure of dealing with a high volume of customer interactions.
- You are a problem-solver who uses all available resources to find the best solution for each customer and your initiative is shown in your pro-active approach to addressing customer concerns.
- You have a wealth of knowledge and enjoy sharing that knowledge about Humber, its departments, academic schools and key personnel
What’s In it for you?
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture
Successful Applicants
- Must have access to a reliable internet connection.
- Must have a suitable and private work space to take calls from home/remotely.
- Available to work full-time hours (35 hours per week) during peak periods.
- Should be comfortable working from home/remotely AND on-site as we are utilizing a hybrid approach at this point in time. (Applicants are required to work 75% of their shifts on campus)
At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Accommodation
Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion http://hrs.humber.ca/human-rights-equity-diversity.html or the Office of Student Conduct at studentconduct@humber.ca
