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Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:
Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
The Hyatt Regency Vancouver is seeking a dedicated, customer service oriented, professional to join the Front Office team as a Regular Front Office Host.
Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You’ll be the face of Hyatt as a Front Office Host.
Starting wage for this position is $20.55 per hour, after 6 months wage is $23.98 per hour, and after 1 year wage is $27.40 per hour.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
You’re more than welcome.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Qualifications
QUALIFICATIONS
Must have a true desire to satisfy the needs of others in a fast paced environment
Must be available to work various shifts ESPECIALLY Fridays, Saturdays and Sundays and holidays (mornings, afternoons and graveyard shifts) as required by business needs
Must have the ability to stand for long periods of time
Must possess refined and professional verbal and written communication skills
Must be able to multi-task, prioritize effectively, and be very detail oriented
Previous experience in Opera property management system is an asset
Previous Front Desk hotel experience is preferred
Must have previous cash handling experience
Knowledge of basic math skills required
Must have previous customer service experience
Must have proven experience in making quick and efficient decisions
Must be able to interact with a diverse group of individuals
Must have ability to upsell – previous experience is an asset
Knowledge of a second language is an asset
Physical Aspects of Position (include but are not limited to):
Constant standing throughout shift
Constant writing, typing and computing throughout shift
Frequent walking throughout the shift
Occasional kneeling, pushing, pulling and lifting
Occasional ascending or descending stairs and ramps
