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44468 – Rexdale – Regular – Ongoing
Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. Employees will be required to either be fully vaccinated or undergo regular rapid antigen testing in order to access a Hydro One worksite.
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
You are a talented professional looking for a career, not a job and dedicated to excellence in IT Project Execution and Operations, Business Transformation, and Digital Transformation . The Senior Manager, IT Operations works closely with the Acronym IT team, Product Management team, Network and Technology Development team, and Operations team to lead the development, implementation and operation of new innovative products and solutions utilizing the latest in IT, network, cloud and managed services technologies. You will be responsible for developing and managing the IT strategy, execution and operations that supports Acronym’s Business Support Systems (BSS) and Operational Support Systems (OSS) to enable Acronym’s business objectives.
You will rely heavily on your superior business analytical skills to manage project deliverables and budgets to deliver key elements of the company’s strategic growth objectives. Your natural ability to establish strong working relationships while increasing profitability for the company is exactly what we are seeking. You are tenacious and charismatic in your approach to resolving obstacles and results-driven and action-oriented to getting the job done right.
As part of your DNA, you are an aggressive, self-starter, with the proven ability to build executive relationships, articulate Acronym Solutions’ business requirements and business strategies, and create win/win/win situations for Acronym Solutions Inc., our customers and our vendors. You will support and advise the Director, Engineering and IT in developing, analyzing and implementing alternative business models and strategic options to develop competitive pricing and service levels for the Commercial LOB.
You will be part of the Acronym management team playing a key role in business planning and casing. You will have a team of IT staff including application and infrastructure specialists as well as business analysts and be accountable to manage internal and contract staff. Your natural ability to establish strong working relationships while increasing profitability for the company is exactly what we are seeking. Your desire to drive cultural change and charismatic approach to resolving obstacles for getting the job done right make you a ideal candidate.
Key Accountabillities:
- IT Project Execution and Operations – Responsible for developing and managing the IT strategy, project execution and operations of existing infrastructure including, technology selection, costing and profitability
- Identify, assess and implement technologies and solutions for the telecommunications and IT markets including Managed Services and Cloud Based Services
- Track key market segments and technology trends to support IT solutions development
- Create and obtain approval on business plans and business cases to support the development of new technologies to support existing and new products and services
- Manage the team accountable for Incident Response for infrastructure and software related events and collaborate cross team when needed to assist in issue resolution
- Create and maintain performance metrics used to measure and improve performance
- Monitor and report on KPIs and SLAs, ensure high performance and availability
- Participate in, and ensure compliance with, the Change Management and Operational Acceptance Process
- Develop and manage the Acronym five year roadmap including BSS/OSS requirements to support the roadmap
- Engage and collaborate with customers, potential customers and resources within Acronym to understand needs & develop detailed technical requirements to support existing products and services as well as to drive the technical development of new products & services
- Provide thought leadership to existing and prospective clients to influence clients’ strategies for more effective use of telecommunications and IT capabilities to drive business transformation
- Establish, maintain and manage key vendor relationships and support contracts for related technical systems, hardware and software
- Support the development and implementation of the long term business strategy for Acronym. Ensure that the Plan stays current, and monitor progress against the Plan
- Support the development of the annual business plan, which maintains and expands the sustainability and profitability of the business.
- Create technology development plans and manage their implementation utilizing current project and program management methodologies
- Act with entrepreneurial spirit, taking creative approaches to accomplishing goals and demonstrate achievement orientation
- Pursue and cultivate effective working relationships, work in partnership to achieve goals
- Negotiate and manage project deliverables, schedules, timelines and costs from concept to deployment and business readiness. Communicate to all stakeholders on project progress against designed plan, requirements, quality measures, compliance with processes, highlight risks and issues, drive resolution and escalate when required
- Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy
- Accountable for setting team goals, objectives, coaching, and handling human resource issues and resolving work performance problems
- Develop employee skills and competencies through training, coaching, peer learning and special project assignments to achieve department and corporate objectives
- Maintain and enhance effective working relationships with appropriate level of employees’ collective bargaining organization representatives
Selection Criteria:
- Bachelor’s Degree in Computer or Electrical Engineering, Computer Science, Business Administration, Economics or Science or equivalent work experience. M.B.A. would be a definite asset
- 15+ years of successful planning, management and operations of IT infrasturucture in the Telecommunications, Service Provider and ICT industries
- Demonstrated success with building and managing relationships with C-level management teams
- Demonstrated experience initiating and managing relationships with vendors, partners and customers
- Demonstrated experience managing customer facing teams, IT planning teams, Solution Architects, Developers and IT platform/application specialists
- Strategic and tactical mindset with the ability to translate strategic vision into actionable outcomes
- Experienced in technology vendor evaluations, technology selections, negotiations and contract development
- Experience is preparing and managing budgets associated with technology and service development for IT infrastructure
- Demonstrated experience managing teams with diverse accountabilities driving towards common goals
- Effective leadership skills to navigate through various organizations to garner resources and motivate to accomplish tasks
- Proven track record of spearheading projects through the full life cycle from idea and initiation, to planning, to execution, to project completion and closure
- Strong knowledge of project management methodologies and application in a diverse environment
- Demonstrated experience with Agile Methodology and Waterfall Methodology
- Solid experience creating project plans, process maps, presentations and business requirement specifications
- Proven and quantifiable track record of over achievement
- Ability to work in a fast paced environment
- Motivated, self-starter, goal oriented and takes ownership.
- Exceptional negotiation, problem solving and analytical skills
- Ability to create financial models focusing on profitability and ROI
- Exceptional communication skills – written & verbal, and strong presentation skills
- Strong relationship building skills – with both an internal and external focus
- Ability to work autonomously
- High level of attention to detail
- Proficient in all aspects of Microsoft Office applications
- Ability to travel is required
At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2021.
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Deadline: April 18 2022
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Job Segment: Operations Manager, Telecom, Telecommunications, Program Manager, Operations, Technology, Management
