Photonics is at the forefront of modern day technological evolution. Hyperion is a premium photonics provider with 14 years of optical engineering and fabrication experience. We specialize in optical design, optical engineering, and high-quality custom optics and lens assemblies. We help companies and R&D labs across the globe to turn their design concept into actual products. We serve a broad range of industries including leading innovators in biomedical, aerospace, laser, cinematography, and LiDAR applications.
Our North America office is a small and growing team. The team works entirely remote. Our main function is to facilitate sales and customer support by serving as the liaison between our US customers and our engineering and production teams in Nanjing, China.
Check out our Instagram to learn more about what we do! https://www.instagram.com/hyperionoptics/
We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building existing relationships, nuture new accounts, and drive marketing campaigns that support business growth.
A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond one project with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with the VP of Growth and the optical engineering team to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities:
Client Relationship Functions:
Internal functions:
Marketing functions:
Qualifications:
Job Type: Full-time
Pay: $34,875.53-$55,000.00 per year
Benefits:
Flexible Language Requirement:
Schedule:
Supplemental pay types:
Work Location: Remote
Expected start date: 2023-03-01
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