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The Ideal Candidate
Reporting to the Vice President of Sales, the Customer Service Agent is responsible for managing incoming calls and emails, judging how best to service them and to pull in the right internal resource to properly address clients’ needs.
To succeed in this important and challenging position, the candidate must have an excellent phone presence, super personality with a positive attitude. Experience servicing small and large accounts is a strong asset. The candidate must also be organized, computer literate, and possess strong communication skills, both verbal and written.
Requirements and Responsibilities
- Cegep Diploma or equivalent experience in a related field
- The Customer Service Agent should have a minimum of 2 years of experience in telemarketing, customer service or software sales
- Ability to work cross-functionally within the different departments (sales, production, support, accounting) to service clients
- Manage, sort and redirect if required all incoming inquiries as new leads, sales opportunities or technical support issues.
- Team up with department staff to conclude new business opportunities.
- Place phone calls to existing clients to follow-up on services and to promote new products
- Place phone calls to inactive clients to qualify their needs and to offer new solutions
- Strong spoken and written English, knowledge of additional languages is considered an asset
- Knowledge of Microsoft Office, quoting software and Contact Management software
Work Remotely
Job Types: Full-time, Permanent
Salary: From $43,000.00 per year
Benefits:
- Casual dress
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
Schedule:
