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At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as
adjustments can be made to help support you in delivering your best performance.
Client Service Representative – (Temporary for 6 months)
Job Title: Client Service Rep Reference Number: 117433
Location: Various Locations Employment Type: Temporary Full Time
Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2023/03/05
Position Highlights
If you are passionate about providing exceptional, industry-leading customer service, we want you to join our Driver Licensing
Office as a Client Service Representative, for a 6-months temporary position. This in-person customer facing position plays a
significant role in processing various licensing transactions for our customers and to be a Follow Vehicle Driver occasionally.
As a Client Service Representative, your responsibilities will include problem solving to determine whether requirements for
driver’s license renewals, duplicates and BCID cards have been accurately met. You will work with customers to understand
their licensing needs and to handle escalations as they arise. This role requires customer service skills and the ability to pay
attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. You must be able to drive
regularly in moderate to heavy traffic.
This is a Temporary Full-Time position with shifts scheduled within our hours of operation: Monday to Saturday from 8:30 am to
4:30 pm
Our main priority is to protect the health and safety of our employees and customers. Safety protocols have been established
and protective equipment (such as acrylic barriers and gloves) will be provided.
We are hiring for various locations which includes:
- Victoria Mckenzie
- Surrey
- Richmond
- Langley
- Abbotsford
- Kelowna
Position Requirements
What you bring:
- Customer service experience
- Experience handling cash in a fast paced, transactional environment.
Additional Requirements:
- Hold a Class Five license for a minimum of 2 years
- Completed grade 12 education or equivalent
- Customer service experience preferred though not a mandatory requirement
- Successful completion of a data entry test
- Formal review of criminal and driving record check
Position Information
What we offer:
- Competitive Salary: You will receive a competitive hourly wage of $27.12
- Continuous Training: We offer continuous in-house training to ensure you have the knowledge to be successful in your role.
- Convenient Location: locations close to transit.
- Covid – 19 safety protocols: We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety
and wellbeing.
- Engaging Culture: At ICBC we promote an inclusive and diverse work environment.
Please note only those legally entitled to work in Canada at present will be considered for this position.
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