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At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as
adjustments can be made to help support you in delivering your best performance.
Disability Case Manager
Job Title: Senior Support & Recovery Specialist Reference Number: 117115
Location: Various Locations Employment Type: Permanent Full Time
Hours of Work: 7.83 hr Fortnight Day Shift Posted Date: 2023/01/03
Position Highlights
We are looking for Senior Support & Recovery Specialists to join our Recovery Services Department. This role is dedicated to
working with customers who require return to work/return-to-function support.
In this role, you will act as a dedicated Senior Support & Recovery Specialist, building trusted relationships with customers in a
one-to-one case management environment. Leveraging your recovery and disability case management knowledge, you will
assess customer’s baseline level of function, set recovery goals, design and implement a return-to-function plan, and identify
recovery milestones.
Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their
recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated
skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with Claims
Specialists, external health care professionals and others.
Your work will positively impact the lives of many British Columbians in accelerating their recovery by implementing and
advancing the most appropriate return-to-function/work plan for each customer.
Recovery Specialists work at a single office location, working with customers primarily over the phone (however, on occasion
you may be required to travel to alternate locations, health facilities etc.).
Position Requirements
Application Requirements:
- An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and
professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and
direct experience in customer recovery, vocational rehabilitation or disability case management
- Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
- Detail oriented and organized, able to handle multiple files and tasks on a daily basis
- Strong problem solving and conflict resolution skills
- Written and verbal fluency in a second language would be considered a benefit (please indicate on your resume or cover
letter)
- One (1) year working experience in disability management
Are you the ideal candidate?
You have:
- A genuine desire to build trusted relationships with customers, listen to their concerns and put their preferences, needs and
values at the centre of their recovery goals
- Knowledge of medical terminology and return to work planning
- The ability to manage all documents that are relevant to a customer’s claim, including keeping files up to date and recording
details required to facilitate a customer’s recovery
- A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and
service providers involved in the customer’s recovery journey.
Hiring process:
- Display of medical terminology knowledge
- Return to work planning and formal presentation
- Behavioural and situational interview
- Successful completion of pre-employment checks
Please note that, depending upon business needs, positions may become available within the duration of this mass posting at
the following locations:
- Abbotsford
- Burnaby – Brian Canfield Centre
- Burnaby Claims Centre
- Burnaby Litigation Centre
- Campbell River
- Chilliwack
- Coquitlam
- Courtenay
- Duncan
- Kamloops
- Kelowna
- Maple Ridge
- Nanaimo
- New Westminster
- Penticton
- Prince George
- Richmond
- Squamish
- Surrey – Guildford
- Trail
- Vancouver – 5th & Cambie
- Vancouver – Kingsway Claims
- Vernon
- Victoria
Please identify your location preferences when completing your application form. You will be considered for only those locations
that you have indicated.
Position Information
What we offer:
- Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits
- Flexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in
balancing their career and family commitments
- COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety
and wellbeing
- Engaging Culture: We promote an inclusive and diverse work environment
Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.
We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as
adjustments can be made to help support you in delivering your best performance. We look forward to discussing what options
we can provide for your unique needs.
We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to
work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team.
Come join us at one of BC’s Top Employers!
Only candidates legally entitled to work in Canada will be considered for this position.
