ICBC Looking for Vehicle Registration Support Representative at North Vancouver, BC Full Time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Vehicle Registration Support Representative

Job Title: Veh Reg Supp Rep Reference Number: 117189

Location: North Vancouver Employment Type: Temporary Full Time

Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2023/01/13

Position Highlights

ICBC is hiring a Vehicle Registration Support Representative in our head office in North Vancouver. You will act as a technical

resource working with our internal and external customers to assess their needs and provide guidance and advice, all while

adhering to legal requirements, policies and guidelines related to vehicle registration.

This is a ONE (1) year temporary position. Please note this position will be 100% in office in North Vancouver

Position Requirements

Your scope will include:

• Maintaining and updating systems and programs, including entering, editing, and retrieving vehicle registration and licensing

records using computerized databases.

• Completing vehicle registration in non-routine situations in accordance with established policies/procedures.
• Researching problems/errors and providing problem/inquiry resolution to complex vehicle registration enquiries.

To make an immediate contribution to the Vehicle Registration team you will bring:

• Excellent customer service and communication skills that include active listening and the ability to explain applicable policies

and procedures in understandable terms.

• Strong attention to detail.
• Knowledge of ICBC Autoplan products and PolicyCenter system and of the relevant acts and regulations that pertain to motor

vehicle registration and licensing.

• Ability to sit for longer periods of time while taking inbound phone calls.

Experience working in a brokerage, insurance and/or call centre environment is definite asset.

This position will report to Michelle Rossetti, Manager Specialty Vehicle Registration Services.

Position Information

What we offer:

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in

your role.

• Engaging Culture: We promote an inclusive and diverse work environment.

Only candidates legally entitled to work in Canada will be considered for this position.