Data. Discovery. Better Health.
ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.
Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.
Introduction:
ICES is seeking a Technical Support Analyst to join our IT team. Reporting to the IT Service Desk Lead; the Technical Support Analyst will be responsible for providing first level technical support and fulfilling service requests. For additional support, detailed documentation will be placed in the ticket for escalation to the second level support team, System/Network Administrators.
Responsibilities of the position include, but may not be limited to:
Knowledge, skills and abilities required:
This role is a full-time permanent position located at ICES Central in Toronto.
Note: Due to Covid-19, our office is temporarily working remotely to protect the health and safety of our employees. As such, this position is currently working remotely within Ontario for an undetermined period. A presence at ICES Central (Toronto) may be expected when required.
Security clearance may be required.
ICES offers a competitive compensation package with full benefits, and participation in a defined benefit pension plan with HOOPP (Healthcare of Ontario Pension Plan).
Interested candidates should submit their resume and cover letter detailing how their knowledge, skills, and abilities match the scope of this position
We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.
ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.
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