ICS International Conference Services Looking for Microsoft 365 & IT Administrator (Permanently Remote – Conference & Events) at Remote Full Time

We are Recruiting! – Microsoft 365 & IT Administrator

Location

ICS employees work in a predominantly remote work environment.

The Company

A highly respected player at an international level, International Conference Services Ltd. (ICS), is a Professional Conference Organizer in business for over 45 years that works with national and international associations, and organizations, to host conferences, events, and tradeshows. Our work is very purposeful, and we are truly “connecting people to facilitate change in the world.” With over 80 staff members working remotely across North America, Europe, and Asia, we are truly an international team, and we leverage the strengths that our diversity brings.

Remote-First Work Environment

ICS employees work in a remote-first work environment. Our employees truly enjoy the flexibility that remote work brings, and we work hard as a company to stay connected through weekly all-hands meetings and annual in-person get-togethers. Remote work is an important part of our business strategy and will not change post-COVID.

The Culture

ICS operates in a true “team” environment – trust, support, and empowerment of each other are very important to our culture. We know that we work better as a team, and we regularly celebrate our collective accomplishments. We pride ourselves on being innovative, solutions-oriented and are able to think outside the box, which keeps us all learning and growing as professionals together. We care deeply about creating exceptional experiences for our clients and pride ourselves in our many long-term relationships we have cultivated.

The Role

The Microsoft 365 (M365) & IT Administrator will work as part of the Systems & IT department, providing support and consultation on M365 tech stack and to ICS project teams to determine appropriate in-person, hybrid, and virtual event technology solutions that will meet the event needs and goals. This role will also review and contribute to department developed standard operating procedures, identify efficiencies and areas for improvement, as well as act as a liaison between ICS and preferred suppliers.

This is a new and dynamic position where we see M365 as a part-time role with the opportunity for full-time if interested in Event Systems.

Responsibilities

Microsoft 365 Administrator

· Apply experience and knowledge of Microsoft 365 (M365) and Microsoft Azure architecture, administration, and best practices to lead existing, plan, develop, implement new M365 offerings

· Build, manage, and support system services including SharePoint, MS Teams, Power Automate, and other industry standard tools

· Participate and consult in projects to help migrate from legacy technologies to Microsoft Cloud based solutions

· Provide Escalation support, aid in the implementation and maintenance of endpoint device, software, and 3rd party tools

Event Systems

· Support project teams in project planning to determine appropriate in-person, hybrid and virtual event technology solutions that will meet the event needs and goals

· Review and contribute to department developed standard operating procedures as it relates to event technology

· Identify efficiencies and areas for improvement with regards to event technology needs and standard operating procedures

· Remain current with industry technologies, products, and trends

· Test systems and new procedures prior to delivery

· Understand budgets and provide appropriate recommendations from this information

· Troubleshoot, investigate, and escalate advanced or on-going technical issues

· Generate new ideas to implement new/existing client requirements

· Evaluate, select and negotiate contracts with (new) software and suppliers such as but not limited to credit card merchants, event mobile apps & virtual platforms, on-site technology, print on demand services

· Ensure connectivity between databases and systems

· On-site support and travel to events may be required on occasion

· Additional duties as required

Education, Experience & Skills Required

· Certificate or Diploma in a relevant field

· 1-2 years of experience in related field

· Proven experience working with M365 tech stack; including Azure, Teams, Security and Compliance, and Power Automate

· Advanced knowledge in system architecture, design, configuration, disaster recovery, business continuity, storage management, and performance monitoring

· Proven ability to write concise, detailed technical documentation for internal IT use and end-user training purposes, including detailed network diagrams, system processes, and maintaining accurate records of system configurations and inventory

· Able to interpret the operational requirements of end users, project managers, and other stakeholders, and develop detailed task lists from start-to-finish[CL1][OL2]

· Excellent analytical reasoning, problem-solving, and organizational skills

· Ability to work on multiple projects simultaneously and meet project deadlines

· A self-starter with ability to work collaboratively as a member of a team, as well as independently

· Knowledge of responsive web principles and ability to code (i.e., HTML and CSS), current web design standards, trends and techniques, and user experience best practices would be a plus

· Experience working with EventsAir, virtual platforms (Pheedloop, Zoom, etc.) is a definite plus

· Willingness to learn new software systems as required

The Benefits of Working at ICS

· Our employees work remotely on a permanent basis.

· As an employee you are provided all hardware including company laptop, monitor, headset, mouse, keyboard, and internet-based phone

· In addition to salary, we offer a monthly work from home allowance to help cover the cost of your home internet and home office expenses

· In addition to vacation time, employees receive a paid day off on their birthday each year

· An excellent benefits package including Extended Health Coverage, Dental and access to our EFP is provided after 3 months

· Fun in-person employee get togethers each year

· ICS prides itself in providing career development opportunities

What’s next?

Please send your resume and cover letter to careers at icsevents.com

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• What are your salary expectations?

Work Location: Remote