IDEMIA Looking for Enrollment Agent/Fingerprint Technician at Montréal, QC Full Time

Overview:
The Fingerprint Technicians support the revenue growth of the Global ID Services unit and perform electronic and ink/roll fingerprinting functions according to the nature of the application and provincial or federal legislative requirements. The incumbent competently and respectfully interacts with customers and reports to the Office Manager.

Responsibilities:
Determine the type of service applicants require

Perform electronic and/or ink and roll fingerprinting services according to the nature of the application and provincial or federal legislative requirements (e.g. citizenship, permanent residency, employment, immigration, US waivers, etc.)

Ensure that scanned fingerprints along with the application details are formatted into a standardized electronic package and sent to the Morpho server for transmission to RCMP’s Canadian Criminal Real Time Information System (CCRTIS) in a timely manner

Ensure inked fingerprint forms/cards are properly completed using the available software and fingerprints are properly placed on the form/card, as required

Complete the required application form for name check applicants in accordance with company policy and forward to appropriate location for verification to be completed

Return inked fingerprints to client with instructions as to where to send fingerprints, as appropriate

Verify customer identification per RCMP policy and ensure identity documents presented are genuine

Successfully and accurately complete required biometric and data capture processes and paperwork on each customer

Demonstrate an understanding of proper procedures for fingerprinting and/or enrolling applicants according to multiple commercial, provincial and/or federal requirement standards

Mobile enrollment sessions as required at various customer sites

Maintain current knowledge of rules and regulations, policies and procedures and statutes governing security and privacy of record information in order to process and manage information accurately and appropriately

Keep abreast of changes in legislative requirements (i.e. domestic and foreign)

Validate information entered in various databases – correct data entry errors in order to safeguard the quality and integrity of the information

Follow up with applicants when results are received from police services as appropriate

Provide superior customer service to all clients – attend counter and telephone requests, assess customer needs, ask appropriate questions, offer sound advice, guidance and expertise to clients with respect to documentation required for successful and timely completion of application and ensure that all questions/ issues are identified and brought to a complete resolution

Collect processing fees, issue receipts and complete daily cash deposits

Collaborate with other team members to identify and implement process improvement opportunities

Represent the company in a credible and positive manner – ensure office is welcoming to customers and reflects professionalism and efficiency

Travel to client location to conduct mobile fingerprinting and identification services as required

Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including hardware and software

Adhere to all company policies – especially requirements pertaining to security and confidentiality of information

Perform administrative duties such as time keeping, shift schedules, daily activity reports, inventory and requisitioning supplies

Qualifications:
Eligible to work in Canada

High school diploma required as a minimum

Proven communication skills – both verbal and written in French and English

Prior experience in customer service, retail sales or immigration-related roles would be preferred

Strong listening skills – ability to identify customer needs and requirements;

Must be successful in qualifying for and maintaining any security clearance requirements

Computer skills – good working knowledge of Microsoft office

Valid Canadian driver’s license