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IDN-Canada is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal customized service. We are currently seeking an Inside Sales Representative to join our North York team. The customer service / inside sales representative will be responsible for providing exceptional customer support to all customers across Canada by responding to inquiries, processing orders, and following up to expedite sales. We are looking for someone who is ambitious, adaptable, tech savvy, and willing to help others. Product and positional training will be provided. Due to the nature of our business and products carried, candidates must be bondable. Responsibilities * Assist customers in person, by phone and electronically * Utilize computer systems to provide information on price and availability * Maintain professionalism when interacting with customers and represent our clients with integrity * Develop and maintain in-depth product knowledge and an ability to educate customers * Identify and assess customers’ needs to achieve satisfaction and customer retention * Contact manufacturers/vendors for product information and to ensure deadlines are met * Support other branch employees Requirements * Excellent oral, written and presentation communication skills * 1-3 years of sales experience * Computer aptitude (Microsoft Office Suite) * Ability to work independently with minimal supervision as well as working in a cohesive team environment * Internal drive for success and professional growth IDN-Canada offers a competitive salary and benefit package, monthly & yearly bonus opportunities, commissions, and a RSP program. Full-time position. Typical hours are Monday to Friday, 8:00am to 4:30pm. Company Description We are a national business to business distribution company with multiple locations across Canada specializing in security hardware, access control, locksmith tools & accessories, as well as doors, frames, & architectural hardware. With nine divisions across Canada, and 40+ more in the US, we are a leading North American distributor.
We are a national business to business distribution company with multiple locations across Canada specializing in security hardware, access control, locksmith tools & accessories, as well as doors, frames, & architectural hardware. With nine divisions across Canada, and 40+ more in the US, we are a leading North American distributor.
