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The Assistant General Manager is responsible for all day-to-day operations of the company in partnership with the General Manager. The Assistant Manager communicates the company’s goals and vision to the staff and exemplifies leadership. Supervision includes customer service, training staff, building facilities, network infrastructure, communications and staff development, and communicating marketing and sales campaigns to the team. The Assistant Manager monitors data on sales, costs, performance indicators, employee morale and customer service, and works closely with the General Manager to oversee and report on these activities.
He or she works as part of a team with the General Manager, Flight Team Manager, Sales Team and other key personnel.