Role Description:
The Business Analyst II leads the assessment of client needs in an effort to align business initiatives with information technology solutions, primarily for the ongoing support of the company’s enterprise Constituent Relationship Management (CRM) platform, Salesforce.
Representing Company’s IT, the Business Analyst II will provide expertise in the areas of requirements definition, business process analysis and design, functional design, configuration, implementation, testing, training and documentation to deliver enterprise solutions to the client community. Majority of work will be performed by a formal project team. Projects typically have a high degree of complexity, influence, and impact as solutions are generally designed for the majority of constituents in the client community.
Responsibilities:
Accountable for the collaborative effort of multiple teams across the business and IT units to problem solve technical issues for the salesforce platform and related ecosystems.
Leads analysis of institutional data that are across multiple platforms such as Student Information Systems, Workday, and systems external to the company, and designs processes and procedures to resolve data quality issues.
Manages new releases of Salesforce to efficiently roll out new features, responsibilities will include a review of release notes to identify features that may meet business needs, performing fit-gap analysis, and using project management methodologies to design implementation plans.
Provide subjective matter expertise to inform the strategic planning of the CRM platform.
Acts as a point of contact for business functional teams and the technical team concerning all application and interface changes impacting the supported Salesforce platform and related technical ecosystems; this includes performing business analysis and quality assurance testing as well as analysis of the impacts of proposed changes to business processes and technical systems and ensures solutions are consistent with the overall technical and business architecture of the university.
Acts as the project lead in the analysis, testing, verification and validation of custom software and third-party package software implementation relating to complex, enterprise systems.
Applies subject matter expertise and intermediate understanding of key technical environments to effectively identify integration, security, scalability, and performance requirements.
Requirements:
A minimum of 3-5 years of BA experience with Salesforce implementation experience.
Experience with traceability, requirements and issue tracking systems.
Demonstrated knowledge and proven experience in producing BRDs, use cases, user scenarios, user stories, and BPMs.
Must have demonstrated a combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines- Strong analytical skills and ability to provide creative solutions to problems and business challenges.
Excellent organizational, planning, and prioritization skills. Ability to multi-task and address project and operation demands in a fast-paced and changing environment.
Effective interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
Strong communication skills.
Working experience on enterprise-wide projects.
Ability to effectively facilitate groups to achieve appropriate outcomes.
Proven knowledge and continuous learning of application support best practices.
Proven knowledge and continuous learning of business analysis discipline and best practices.
Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
Due to the volume of resumes, only those candidates being considered will be contacted.
Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.
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About Ignite Technical Resources.:
Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for over 15 years.By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand.Ignite Technical Resources – Your Source for Top Talent
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