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Customer Svc Coord II
Location:
Mississauga, CA, L4V 1J7
Requisition ID: 13812
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .
Responsibilities
-Provide parts order processing support for all Canadian markets
-Configure and enter parts orders into SAP
-Coordinate all aspects of parts order processing from the receipt of orders through shipment receipt, and EGD Repair
-Provide tracking of service order life cycle from call initiation through order closure; follow-up as required
-Provide backup relief for Falcon Bingo, class II gaming as required
-Communicate with internal and external customers to support all inquiries on service parts for all IGT supported product lines
-Analyze parts required for specific EGD application
-Research EGD types and parts destinations to determine regulatory requirements
-Expedite order holds due to compliance, finance, or licensing reasons to complete order -Determine priority of orders to be processed
-Back up team members in their respective admin roles
Qualifications
-3 to 5 years of experience in order fulfillment, order management, and/or sales order administration in a regulated environment
-Knowledge of relevant regulatory requirements
-Knowledge of/skills in MS Office, SAP and related databases, EGD configurations, compliance regulations, Excel, SharePoint
-Experience with shipping procedures within SAP preferred
-Knowledge of the gaming industry would be a strong asset
-Very good communication skills both, written and verbal
Special Requirements:
-Work overtime as required
-Must be at least 21 years of age
-Be able to obtain a Gaming License
-Able to obtain positive background investigation results
-Available to work on rare weekends
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .