IGT Looking for Order Management Coordinator III at Ontario Full Time

Order Management Coordinator III

Location:

Mississauga, CA, L4V 1J7

Requisition ID: 13544

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .

Responsibilities

You will be a champion for our team and players. To be a champion for our team means coming to work with a positive attitude and maintaining that positive attitude throughout the work day.

The working location for this position will be Office / Home Based Mississauga Ontario

• Has advanced knowledge of IGT products / configurations, order cycle processes, and their requirements

• Trains and mentors less experienced personnel

• Serves as departmental focal point for troubleshooting of complex order issues

• Has a minimum of 5 years’ experience in a CSC role

• Contributes to the development of order cycle processes

• Completes complex assignments and projects as assigned

• Schedule technicians for projects for Eastern Canada

• Maintaining a PM schedule for all of Eastern Canada

• Create purchase requisitions for field services

• Monitor service notifications (order parts, facilitate getting machines back IS)

• Arrange team meetings – calendar, agenda, power point

• Act as backup and fill in for – MJP/Conversions/CSR/OMC/SCHEDULER

• Able to create and produce clear step by step instructions for all Order Management procedures

• Other duties as assigned and on as needed basis

Qualifications

• 5+ years’ experience with high volume email support.

• Very detail oriented.

• Touch typing skills at minimum 50 WPM a must.

• Excellent written and verbal communication.

• Able to pass a Security Background Investigation

Preferred:

• Strong test aptitude and customer focus orientation

• Associate degree or equivalent experience.

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .