ILabz Technology Looking for Technical Support at Montréal, QC Full Time

Job Title: Technical Support

Location: Montreal, QC

Duration: 12+ Months

(Onsite Position)

Role & Responsibility

· Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)

· Provide hardware/software support and implement technology at the operating system level across all server and network areas, and for particular software solutions/vendors/brands.

· Work includes L1 and L2/ basic and intermediate level troubleshooting

· Demonstrated technical understanding of a broad range of IT infrastructure environments

· Strong understanding of effective customer service

· Relevant technical knowledge of Windows 10 and Microsoft Office suite of products

· Ability to troubleshoot and resolve desktop hardware faults

· Build a new laptop

· Mobile support: iOS, Android

· Basic printer support

Job Type: Full-time

Salary: $20.00-$25.00 per hour

Schedule:

Experience:

• Technical Support: 2 years (preferred)
• L2 Support: 1 year (preferred)