Inclusion NWT Looking for Communication and Administrative Officer at Yellowknife, NT Full Time

Position Title: Communication and Administrative Officer

Report to: Executive Director

Last Update: September 2021

Purpose and Scope of the Position

Inclusion NWT is a non-profit organization providing services to individuals with intellectual, developmental and other disabilities and their families, assisting them in living meaningful lives in supportive communities.

The Communication and Administrative Officer is a pivotal position which requires the incumbent to bring a highly creative and flexible approach to each day while providing the first point of contact with individuals in person, by email, on the phone and over social media.

The Officer plays a lead role in ensuring the effectiveness and brand consistency of Inclusion NWT’s communications and promotions. As part of a small staff, the position also assists with a variety of projects and special assignments as identified by the Executive Director.

The Officer is also the information and support hub for the organization, assisting with all aspects of administrative duties and financial supports and employee/public and client requests.

The Officer is responsible for ensuring public, client and staff contacts are dealt with in a timely and respectful manner and are consistent with Inclusion NWT’s philosophy.

The Officer works closely with the other Inclusion NWT managers to provide the best fit of services and consistency for client service.

Key Responsibilities

1. Communications

The Officer is responsible for leading all aspects of organizational public communications including:

• Ensuring a consistent brand standard in all public communications
• Leading social media engagement
• Acting as liaison for the Executive Director with media
• Developing all advertising & promotion for Inclusion NWT including posters, pamphlets, web presence, social media
• Creating a regular organizational newsletter in a relevant medium
• Maintaining the Inclusion NWT website and taking the lead on any interactions with the web host
• Recommending and implementing an advertising and promotion strategy in various media to ensure public awareness of the organization
• Recommending and developing promotional campaigns
• Prepare a variety of different content to support communications and marketing efforts, including newsletters, website copy, and brochures and press releases
• Stay up to date on industry trends and make recommendations for adjustments to communications strategies and practices
• Respond to media inquiries and maintain relationships with journalists and other members of the press
• Perform outreach and build strategic partnerships to grow brand awareness
• Preparing or coordinating all graphic design

2. Image

The Officer is responsible for creating a positive experience for those contacting organization by being the first line of contact for phone, email and in-person visitors including:

• Addressing general questions
• Directing individuals to the appropriate staff
• Redirecting those who are looking for services beyond our scope

3. Finance and Administration support

The Officer is responsible for financial and administrative duties including:

• Contact Global Storm IT for computer and network issues
• Responsible for password management and tracking for all staff
• Responsible for email access and server privileges
• Contact service workers (ie plumbers, vehicle repair shops, electricians, office landlords) to address infrastructure issue
• Coordinating, ordering and maintaining supplies for the organization
• Supporting Bookkeeping
• Petty cash maintenance and reconciliation
• Bank deposits
• Backup for bookkeeping functions

• Distribution of pay cheques
• Operation and maintenance of office equipment
• Mail/delivery logistics
• Care and control of credit cards, gift cards, gas cards
• Storage arrangements
• Tracking, i.e. keeping tabs on different projects on the go
• Working with the Coordinator, Administration for tracking of
• Keys
• Inventories

4. Support for the Management Team

The Officer is responsible for assisting the Executive Director and other members of the management team to effectively carry out their duties. In many ways, the position is like a concierge, knowing where things are, how the pieces fit, and how to get things done. Assistance to the Executive Director includes creative brainstorming and logistics for board fundraising and awareness initiatives.

5. Other Duties as Assigned

The Manager will be required to carry out other duties in support of Inclusion NWT, as assigned by Management.

Values, Skills and Abilities

The Communication and Administration Officer requires experience, knowledge and skills ideally achieved through a Bachelor’s degree in a relevant field (such as communications or design) combined with at least three years of relevant experience. A strong background in communications is highly beneficial. Equivalencies will be considered.

The position requires an understanding of Inclusion NWT’s mission and an ability to communicate and advocate an inspired vision of inclusion in all parts of an individual’s life.

The Officer should have the following:

Ability to interact with all people, including individuals with disabilities with dignity and respect

Ability to function in chaos (a constant stream of projects, priorities, questions, requests for help, phone calls, visitors, etc)

Strong organizational and time management skills

Excellent written and oral communication skills

Solid mathematical skills

High degree of creativity

Ability to adapt to change and problem solve

Ability to manage crisis in a calm and confident manner

Ability to multitask and deal with frequent interruptions

Positive and self-confident

The following certifications are required or preferred:

Successful criminal records check (required)

First Aid/CPR certification (required)

Valid class 5 driver’s license (required)

Non-violent Crisis Intervention Certification (preferred)

The above job description describes the general nature and level of work performed by this position and is not an exhaustive list of all responsibilities and activities required of the position.

Inclusion NWT encourages all staff to participate fully in the work setting and to embrace the vision of inclusion. This includes supporting clients as needed, assisting with yard and building maintenance (including snow shoveling), pitching in to help with special events and a number of other activities not specifically related to the job title.

Job Type: Full-time

Salary: $26.40 per hour

Benefits:

• Dental care
• Paid time off
• RRSP match
• Vision care

Schedule:

COVID-19 considerations:
All staff, clients and customers are required to wear masks at all times right now

Expected start date: 2022-07-01