The Inside Sales Manager is focused on customer service management and will support the Inside Sales Team to provide service that exceeds expectations; by leading and motivating team members, ensuring collaborative and effective cross-department partnerships, and creating customer satisfaction goals.
The Inside Sales Team is a customer facing team made up primarily of order (including returns) takers/customer support representative responsible for facilitating the sale of non-project PVF, plumbing and hydronic heating, and other support materials. The team members work most closely with customers, outside sales representatives, vendors and the shipping/receiving (Operations) team to ensure that the customer’s quotes and orders are entered into the system and delivered. They are at the front line of the battle to keep customers happy and to deliver our tag line which is ‘Obsessed with Exceeding Expectations”
Customer Service Responsibilities
Leadership Responsibilities
Team Management Responsibilities
Sales, Pricing and Vendor Responsibilities
o A specific quantity volume for a product;
o A sales and profit objective for a specific period of time;
Other
Mandatory Requirements
Nice to Have
Competency Profile
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