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Job Description
Indigo Park is looking for an analytical problem solver with strong organizational and professional customer service skills who communicates effectively for our Calgary office. This person will be working under the supervision of the Guest Services Manager in order to ensure we consistently deliver exceptional service.
Why Join Indigo?
- Growth in a dynamic and supportive team
- We believe in recognizing and rewarding excellent performance
- We believe in employee empowerment
- We believe that diversity is a means for success
What Would You Be Doing?
Reception & Customer Service:
- Answer inbound emails and phone calls within the department
- Greet visitors and direct them to appropriate department
- Act as a point of contact for parking customers, including walk-ins and assist with company inquiries
- Keep staff informed of appointment arrivals and offer refreshments
- Accept incoming mail and schedule courier pick up for outgoing mail
- Provide service and support for monthly parking customers, including; potential and existing customers
- Respond to customer inquiries ensuring customers receive timely resolution and accurate information
- Demonstrate excellent customer service to assist in retaining monthly parking customers
- Ensure all customer account information is updated accurately and notes are entered for every transaction
- Provide prepared parking permits and accept payment by POS for parking notices, monthly parking invoices and transient parking
- Provide resolution for disputed parking tickets
Administrative
- Keep accurate records and update the system with required information
- Receive and accurately input customer information
- Complete and maintain any required paperwork or filing
- Keep up to date with constant changes in workflow
- Accounts Receivable
What Are We Looking For?
- 1 year of experience in a similar position
- Strong customer service and people skills, with ability to resolve conflicts
- Ability to maintain confidentiality
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to meet deadlines
- Excellent communication skills, both written and verbal
- Must be able to work Monday – Friday 8:30am to 5:00pm
What Will Set You Apart?
- Accounting and billing experience an asset
- Open to change and willing to learn new skills in a constantly growing environment
- Positive attitude and demeanor
Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more! Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.
The composition of Indigo’s workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process.
Successful candidates will be required to submit a Criminal Background Check.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Experience:
- Reception: 1 year (required)
- Administrative experience: 1 year (required)
- Customer Service: 1 year (required)
Work Location: One location
