FAN EXPO HQ is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.
Ready to embark on a new and exciting adventure? Read on.
Job Description
The Sales Account Coordinator is responsible for effective administration and customer development by facilitating strong exhibitor relationships and act as a conduit between exhibitors, sales and operations. The Sales Account Coordinator receives incoming leads and applications, ensuring they are assigned to appropriate sales representatives or following up directly with the exhibitor. This role will provide high level service to current and potential exhibitors, reaching business targets through excellent telephone sales and communication skills. The position is also responsible for the exhibitor contracts administration and exhibitor registration.
Key Responsibilities:
Ensure follow-up by following up on applications and leads, or passing leads to appropriate sales team member including calls to action, dates, and complete profile
Enter new exhibitor data and update changes to existing accounts in Sales Force
Main and nurture relationships with our current exhibitors by providing ongoing communication and customer service.
Assist exhibitors with any concerns they may have regarding the show/event.
Provide timely communication to all exhibitor inquiries or
Assist potential exhibitor applicants with the application
Prepare contracts and invoices for all Follow-up with payment schedules to all exhibitors.
Maintain communications and manage expectations with waitlist and pending
Work with the operations team to compile and publish the exhibitor manual on web-site.
Work closely with administrative, marketing, operations and accounting teams to assist event operations where
Make sales calls where required
Assist in event development through telephone research
Assist with customer service calls
Assist in the development of saleable products
Assist the Sales Manager in compiling accurate sales lists
Other duties as
Qualifications
Experience in working in the pop-culture industry
Three or more years of relevant business experience preferred
Excellent oral and written communication skills in-person and electronically
High level of computer systems comprehension, including Microsoft Word, Excel, PowerPoint, and Outlook
Ability to quickly learn and utilize sales data systems (Salesforce knowledge would be an asset)
Outstanding interpersonal skills
Strong organizational skills and proven versatility in time management and prioritization of tasks
Ability to work independently as well as in a team environment
Strong problem-solving and negotiation skills
College degree in business/marketing or related area, or equivalent business experience required
Additional Information
About Informa
Informa is a leading business intelligence, academic publishing, knowledge and events group.
We help customers in hundreds of professional, commercial and academic communities connect and learn, and create and provide access to content and intelligence so they can work smarter and make better decisions faster.
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
Learning and development plan to assist with your career development
Excellent personal time off package, including 4 paid days for volunteering and a day off for your birthday!
Competitive Benefits with retirement plan match
Work with a high quality of specialist products and service
Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
Regular social events and networking opportunities
If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under federal and provincial law.
This role may also be available on a flexible working schedule – please ask the Talent Acquisition team for more information.
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