Inmarsat Looking for International Sales Support – Canada & LATAM at Mount Pearl, Newfoundland and Labrador, Canada Full Time

Primary Role purpose:

The Sales Support role primary function is to support the Canadian and Latin America Global Government Sales teams in all aspects of customer acquisition and support, assigned account management and relationship building. The team are highly mobile and this role is critical to the operational success of the team.

Key Responsibilities:

• Provide Sales Support to the Canadian and LATAM sales teams
• Support sales pipeline management by advising on possible operational issues that could have a negative effect on revenue generation
• Create and manage all sales orders for airtime and equipment
• Ensure all booked orders are captured with supporting documentation against the opportunity record
• Liaise with various central function departments to ensure orders are completed in a timely manner
• Maintain good relationships with Government accounts in order to increase customer satisfaction
• First point of contact for customer accounts regarding billing disputes and acts as point of escalation to central functions
• Maintain customer pricing agreements and communicating service and/or rate changes to customers affected
• Expert knowledge of relevant Inmarsat operational processes, support applications and associated programmes
• Awareness of contractual obligations and ensure all contracts are fulfilled and renewed in due term
• Safeguard and maintain sensitive and confidential documents related to government contracts
• Interface with central function teams in sourcing data for customer reports
• Manage and maintain monthly and quarterly reports as part of the contractual obligations to Canadian Government accounts
• Processing of GX service orders received from customers and sales teams
• Document core Sales Support processes and ensuring these are up to date and stored on TeamSpace
• Provide back up support to the G2 Sales Support team during annual leave/absences

Qualifications

Essential Knowledge and Skills:

• Basic knowledge of Inmarsat products and services (specific training will be provided)
• Experience using Salesforce & SAP
• Excellent and professional relationship building skills
• Organised and diligent, committed to seeing activities and processes through
• Proficient in Microsoft Office, including Excel, Word, PowerPoint and Outlook
• Pro-active communicator, a natural sharer of information and collaborator across dispersed teams
• Commercially savvy – intuitive about the market and quick to feedback relevant customer/end user feedback to the sales team
• Fluent in English, writing and speaking

Additional Information

Additional information

You must be eligible to work in this location advertised.

Our culture and ways of working

Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer – we provide a unique value to our customers
• Accountability – we take ownership, we deliver results, and we keep our promises
• Respect – we collaborate, we embrace and celebrate diversity and we value difference
• Excellence – we create bold solutions for our customers and put quality at the heart of everything we do

We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments.

Diversity

We want the best people for the job, and we warmly welcome applications from you if you’re suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status.

We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities.

To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you’re visually impaired we’ll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.