Job Description
Insight Global is looking for a Sr. Service Desk Analyst to join our client located in Vancouver, BC. This is a permanent, hybrid opportunity that would require you to be on-site 3x/week. The successful candidate should possess 8-10 years of experience within Help Desk Support and should be a ITIL certified, or should be able to get ITIL certified within the 6-months of starting. The role will consist of support the entire organization with any IT related needs and technical escalations. They should additionally have strong experience working within Windows OS, as well as mac OS and handling tickets through JIRA. Lastly, they should have good experience working within servers, virtualizations, PowerShell scripting and documentation.
Skills and Requirements
8-10 years of service/help desk
ITIL certified or ability to get ITIL certified within 6-months of starting
Windows OS/O365 and mac OS experience
Strong ticket experience with JIRA
Hands on experience with Servers and Virtualizations (PowerShell scripting) – Linux
Networking experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
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