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Job Profile: Patient Care Coordinator – 1-Year Contract
Reports to: Patient Care Manager
Hours: 1.0FTE, 40 hours per week, temporary full-time
Location: Remote
Insight Medical Imaging is a leading provider of diagnostic imaging services with 16 clinics in the Edmonton region and a Fort McMurray Clinic.
In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.
We connect in a meaningful way with:
Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis.
Our Employees – by creating an approachable environment that encourages professional development and growth.
Our over 400 employees strive each day to provide our patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive and growing team, keep reading.
Position Summary
As a Patient Care Coordinator, you play an integral role in ensuring that our patients and referring physicians are comfortable and welcomed into Insight Medical Imaging. As the first point of contact you will set the tone for our patient interactions, as such we expect that you will enter every interaction with respect and dignity by providing every caller with clear, detailed, and timely information.
This is a remote position and will require you to work from home in a distraction free environment.
This position works a rotational schedule of 40 hours per week primarily consisting of shifts 10:30am to 7:00pm Monday through Friday. Rotation may also include weekends and Stat holidays as required.
Major Accountabilities and Responsibilities
Provide professional, courteous and timely patient care to all patients and physicians.
Check incoming Faxes and contact Physicians and Patients for medical Imaging appointments.
Call out to patients as directed by the Patient Care Manager to rebook, confirm or fill appointments as required.
Liaison with the Medical Receptionist(s), Patient Care Manager, Clinic Supervisors and Site Leads, and Coordinators as required to ensure timely patient care.
Attend team meetings and information sessions in the Department and within the organization as required.
Provide valuable feedback in the Development and implementation of protocols as directed by the Patient Care Manager and other administrative staff within the Organization.
Other duties as assigned.
Skills, Abilities, and Knowledge
Exceptional patient and customer service skills.
Self-motivated.
Excellent verbal communication.
Strong interpersonal skills.
Patience and empathy.
Team Player.
Attention to detail and accuracy.
Knowledge of medical office routines, schedules and protocols.
Ability to work in a high-volume contact center.
Qualifications
High School Diploma-Required.
Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1-year experience in related field. Equivalencies will be considered.
High Volume Contact Center Experience is required.
Knowledge of customized computer software is required.
Excellent verbal communication skills.
