Insight Pest Solutions is looking for a full-time Customer Service Administrator to join our team. As a full-time Customer Service Administrator you would be responsible for maintaining positive communication with our customers in a phone-based role while working remotely from home. This position is flexible and full of opportunity for innovators looking to expand on their existing skill set.
Responsibilities:
– Manage high volume of incoming calls and emails in a fast paced environment
– Address customer enquiries, schedule appointments, process payments, resolve customer complaints
– Data entry of customer information using our company software
– Explain in detail the products and services we use
– Ensure positive and friendly experience for customers
– Communicate with team members daily to ensure a positive and productive work environment
Requirements:
– Excellent communication (written and verbal), customer service and conflict resolution skills
– Ability to multitask, prioritize and manage time effectively
– Strong active listening skills
– Excellent computer skills (Experience with Google Drive, Excel and Word Docs are considered an asset)
– Self motivated and able to work remotely with little supervision
– Adaptable and open to learning
– Work 8 hour shifts between Monday and Friday
– Bilingual in English and Mandarin is an asset but not required
Job Types: Full-time, Permanent
Salary: From $16.50 per hour
Additional pay:
Benefits:
Schedule:
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