About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.
The Opportunity
We are looking to hire a Portal Support Administrator responsible for handling incoming calls and emails for portal support and assisting examinees. The incumbent will assist licensees and applicants with all aspects of the exam registration, online portal and annual licence renewal, and will escalate inquiries to the examinations, practice and licensing teams as appropriate.
The successful candidate will also carry out a number of administrative functions including, but not limited to, mail processing and supply ordering, and is expected to work cooperatively with members of the administrative services team. The role will involve managing multiple priorities and deadlines. Interruptions by phone are frequent, hence, exceptional attention to detail is critical.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
We have established health and safety practices to limit exposure to COVID-19, including a vaccination requirement for all staff.
Who We’re Looking For
The ideal candidate will have good interpersonal, organizing, and problem-solving skills with a knack for getting things done. Excellent knowledge of telephone systems, etiquette and voice mail systems is required. The candidate must also possess excellent oral and written communication skills.
Duties & Responsibilities
Qualification
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