Integrity Business Development Inc. Looking for Outside Sales Cold Caller – REMOTE work from home at Toronto, ON Full Time

YOUR ROLE

As an Outside Sales Account Administrator, you will help to provide outsourced lead generation and appointment setting solutions for your accounts. You will manage business relationships to ensure that our clients’ needs, and requirements are met. You will provide client service, prospecting efforts on behalf of our clients, research, and CRM management for each client. You will anticipate how decisions are made, persistently explore, and engage in meaningful conversations with our client’s prospects over the phone with the goal of booking a meeting for our client. You will monitor your internal KPIs for each account and ensure they are met and reported to the client on a regular basis. Your day to day will be on the phones cold calling on behalf of our clients.

OUTSIDE SALES ACCOUNT ADMINISTRATOR

A little creativity goes a long way. We’re looking for someone with an innovative spirit and the ability to think outside of traditional boundaries, all while keeping our company’s values in mind – we don’t want you doing anything that would hurt its reputation for integrity!

This is not your average account administrator position; instead, it takes more than talk here at this firm (though certainly there should be some good conversation). You’ll act primarily as our client’s outsourced lead generation. You will manage their pipeline and continue to build the relationship with our client on behalf of our firm. Our main priority at Integrity BDI is to grow our clients’ businesses.

YOUR ROLE AS AN OUTSIDE SALES ACCOUNT ADMINISTRATOR

The day-to-day roles and responsibilities of an Outside Sales Account Administrator can vary depending on the account (client) you are working on. Some common duties include making cold calls on behalf of our clients (your accounts) to their potential customers, setting appointments on behalf of our clients, and managing customer accounts. Additionally, you may also be responsible for providing customer support and resolving any issues that arise on the accounts you are assgined.

Most of the day will be spent on the computer and on the phones with the goal to have meaningful conversation with our client’s prospects and to set appointments for them. As we have clients in various industries, your conversations, and the market verticals you are targeting will vary from client to client (from clients in the tech industry, healthcare, business consultants, insurance, to engineering firms). Nearly all our clients are in the B2B (Business to Business) sphere and most decision makers that we are reaching out to are in the C-suite (CEOs, Presidents, Owners, CFOs, etc.), so you will be booking meetings with the owners of larger businesses.

Account Administrators have the option to work remotely or in the office full time or a hybrid option (if they are in locally in Edmonton).

Cold calling and appointment setting can be a challenging and demanding role, but it can also be very rewarding. Integrity will provide you with the fundamentals of executive level business development and lead generation, that will enhance your career path. We have opportunities for growth and advancement within our team – and it all starts here – as an Account Administrator.

Those who are successful in this role are typically highly organized and motivated individuals who can build rapport quickly with others and have an outgoing personality. They are also diligent in “hitting the phones” and getting those dials in. If you enjoy working with people and have a knack for sales through building meaningful relationships, then a career as an Outside Sales Account Administrator may be right for you!

You are our client’s voice. We are looking for a team member who is proactive and passionate about sales and marketing, and the clients they serve. Account Administrators will act as a point of contact for their clients and are the first impressions and VOICE of all the clients we work with to their prospects and have an outgoing, cheery personality.

To succeed in this position, candidates should have exceptional written and verbal communication, computer, and problem-solving skills. They should be resourceful, outgoing, adaptable, and organized with the ability to build rapport with clients and maintain a pulse on all your accounts at any given time.

KEY TASKS & RESPONSIBILITIES:

• Managing a portfolio of clients (accounts) and fostering a positive relationship with our clients
• Outbound lead generation (cold calling) for assigned accounts (C-suite level conversations to book a meeting / appointment setting on behalf of our clients)
• Inbound lead qualification for assigned accounts (possible, not all accounts have this)
• Communicating with the client on the progress of their campaign, creating and updating reports and summaries in in Word.
• Collecting, updating, and maintaining data in the client’s CRM for each account.
• Managing the prospect list in the CRM and collaborating with our internal team pulling new prospect lists, as required, to ensure you always have an ample number of prospects to reach out to.
• Make cold calls to potential customers on behalf of our clients
• Set appointments with potential customers for our clients
• Manage client accounts
• Resolve customer issues with our clients
• Generate sales leads for our clients, though cold calls and sending emails (in follow-up to a conversation)
• Follow up with customers after appointments or phone calls to firm up a meeting for our client
• Keep detailed records of customer interactions (in the CRM, client summaries and internal KPI reporting)
• Research the prospects in the CRM prior to calling (website, LinkedIn, etc.)
• Keep detailed records of customer interactions
• Follow up with our clients after a meeting we booked – build rapport with the clients
• Confirm appointments with our client’s prospects prior to the meeting date to mitigate “no shows”
• Attend Zoom client meetings with sales team or client (if necessary)
• Send reminder emails or text messages to our client’s prospects on meetings that we booked for them
• Cancel or reschedule appointments as needed

EXPERIENCE & QUALIFICATIONS

To ensure high-quality work, we need someone with experience and qualifications. We are willing to train if you have the right attitude. You’ll find what you’re looking for in our list of requirements!

• Experience in a customer service or similar role is required.
• Experience as an Account Manager, Account Administrator, Account Executive, or similar sales role is an asset, but not required.
• BSc or BA in business administration, sales or marketing is an asset, but not a requirement
• Experience in B2B (Business to Business) sales is an asset, but not required

Core Competencies

• Impeccable phone skills
• Knowledge of CRM software (e.g., HubSpot, Salesforce, Zoho, etc.) is a plus, but not required.
• Excellent verbal and written communication skills, with demonstrated negotiation and influencing skills.
• Ability to deal with situations, people, and problems ethically, with honesty and integrity.
• General knowledge of MS Word and Excel
• Multitasking
• Entrepreneurial work ethic; driven
• Attention to detail
• Strategic thinking
• Ability to build rapport and collaborate with others within the company and externally
• Excellent communication/speaking skills and ability to build relationships
• Exceptional organizational and time-management skills
• Enthusiastic and passionate
• Outgoing & POSITIVE ATTITUDE
• Ability to think on your feet
• Team player

WHY JOIN INTEGRITY?

The diversity of our clients makes this work engaging and it really provides a meaningful impact to the businesses we work with; we are a vital part of our client’s businesses and really become part of their team as well as part of the Integrity BDI team.

WE HAVE FULL TIME AND PART AVALIUBLE:

Full-Time salaried position of $38,000 CAD per year with advancement opportunities. Hours are Monday through Friday 8:30am – 4:30pm EDT.

Part-time hourly is also available for $18 CAD per hour. Flexible hours (anytime between 8:30am – 6:30pm EDT). Anywhere from 5-30 hours per week for part time hours.

• Attractive BONUS/COMMISION program!
• Great company culture
• Opportunity to network and work with local and international businesses
• Focus on employee culture, we truly care for all our team members
• Gain experience in the business and entrepreneurial community
• Opportunity to grow into a leadership role with the firm!
• Improve business skills
• Get into the business world and network with global entrepreneurs
• Fun team events and catered lunches at the office each month
• Flexibility to work remotely
• Get your Birthday off (or the closest Friday to your birthday if it falls on a weekend)
• Three weeks paid vacation (Full Time only)

Job Types: Full-time, Part-time, Permanent

Salary: $38,000.00 per year

Benefits:

• Casual dress
• Company events
• On-site parking
• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
If you come in to the office (Edmonton, AB), we regularly sanitize and everyone is fully vaccinated.

Application question(s):

• What is your experience with cold calls?