Intellipro Group Looking for System Administrator – Contract at Montréal, QC Full Time

(client description) We are working with a global leader in technology for gaming and infrastructure. They are brand new to Montreal and setting up a new office!

We are currently seeking a passionate IT Support Engineer to create and support world class service and experience to everyone at the company. From Day 1 onboarding to ongoing interactions, IT is at the frontier and provide one of the most important experience for our global employees every day.

In this role, you will monitor and respond quickly to incoming IT requests through various channels. Maximize FCR (First Contact Resolution). Follow-up with customers to ensure issues are resolved

• Administer IT systems and enforce adherence to governance processes and policies
• Escalate and warm transfer issues to the next tier of support timely with minimum impact to customer
• Hardware and software purchase – work with business, vendors and customers to identify their hw/sw needs, drive adherence to procurement and logistics requirements while ensure customer satisfaction
• Vendor management and development. Develop and foster relationship with vendors to manage and improve SLAs
• Deploy, inventory, patch, re-image, and recover assets while transitioning to Modern Management solutions
• IT asset and accessories inventory management. Plan purchase ahead and maintain accurate inventory as well as ensuring timely delivery to customers
• Inventory, manage, track and recover software licenses
• Proactively look for customer feedback and obsessively drive service to perfection.
• Assist with onboarding and offboarding of employees
• Support, maintain and troubleshoot workplace technology such as Local MDF and IDF management, including monitoring, identify server and network hardware issue, cabling management, SPF modules inventory management, MFC printers, meeting technology including but not limited to: room schedulers, AV system, phone systems, sound system, projector, TVs, etc.
• Partner with security to maintain and troubleshoot physical security access system, CCTV system
• Report operations key metrics and insights through scorecards
• Perform system admin functions for productivity tools such as o365, slack, Jira and confluence
• Provide white glove service to key roles
• Support IT initiatives and projects

The ideal profile we are seeking is someone with :

• BSc in CS or equiv or 10+ years of IT client service experience
• 5+ years of IT client service experience.
• Experience in administering collaboration tools such as 0365/MS Exchange, Slack, Jira, confluence
• Experience in installing, configuring, and troubleshooting Windows and Mac hardware, software, and peripherals
• Experience in providing desk side and remote computer support, and performing repair and maintenance procedures
• Familiarity with Windows 10 and Mac OS, wired and wireless networking
• English skills are necessary.

Please note that this role is a 12 months contract to start with! The candidate must be willing to incorporate fo this position. The role is remote until the end of the year and then fully onsite.

Job Type: Full-time

Pay: $60.00-$90.00 per hour

Schedule:

Experience:

• system administration: 7 years (required)
• Windows 10: 3 years (required)

Language: