We are a leading company offering exceptional customer service for renowned clients across North America. We are hiring customer service representatives to join our team. If you’re looking for a new exciting challenge, ICE-ICCS is a great place to grow your career.
Job Duties
· Respond to customer inquiries and requests via telephone, email, and chat in a timely manner
· Document all inquiries, requests, resolutions, and follow-up tasks
· Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
· Display a courteous and empathetic attitude to all customers
· Perform research to answer customer inquiries and requests
· Grow existing customer accounts through exceptional customer service and effective sales techniques
· Meet quantitative performance metrics as outlined
· Keep customer accounts current by updating databases during calls
Requirements
· High school diploma or general education degree (GED) required
· 1 year of customer service experience (Asset)
· Experience working with inbound/outbound calls and customer retention (Asset)
· Excellent interpersonal and communication skills
· Comfortable working in a high-volume role
· Demonstrated ability to prioritize tasks and manage time efficiently
· Basic computer skills in various software and web-based applications
Working Conditions
· Cubicle setting
· Use of desktop computer and headset
· Extra hours offered when available
· Ventilated office workspace
Benefits
· Competitive compensation based on work experience
· Great medical post probation
· Yearly Performance Review
· Abundant growth opportunities
· Excellent location well connected to highways and with access to public transport
· Free Parking
Job Types: Full-time, Permanent
Salary: $15.00-$16.00 per hour
Benefits:
Schedule:
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