Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments. Responsibilities Interact with customers by phone; advise and offer solutions adapted to their needsEstablish a climate of trust with the client in order to promote products, services and client retentionProvide attentive, courteous and efficient customer serviceProvide a unique experience through the quality of your service deliveryAct as an expert on our products and servicesAnalyze customer needs based on account and billing information Qualifications Excellent oral and written communication skills in Cantonese and/or MandarinCustomer focused, positive attitude, empathy and good listening skillsAbility to work in a computer environmentAbility to multi-taskPunctuality and respect for work schedulesGood time managementOrganized and autonomous Benefits Competitive salary plus stability of employmentEmployee discounts with IO Solutions partnersVarious incentives, activities and eventsDynamic and challenging work environmentCareer Advancement program Type of position PermanentFull timePart-time Languages Required Cantonese and/or Mandarin Location Montréal Côte-des-Neiges, Québec, CanadaSummerside, PEI, CanadaAlberton, PEI, CanadaCharlottetown, PEI, CanadaFredericton, NB, CanadaCanada – Work From Home or On-Site Department Group Customer Service Salary To be discussed Starting date As soon as possible