IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family. We don’t just accept differences – it’s one of our core values. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
Come be part of the new team that delivers ground-breaking products for our clients.
www.IPC.com
Overview
The Customer Success Manager is a pivotal role for the continued success and growth of IPC. You will join a highly motivated, energetic team that takes pride in landing new customers, running strategic sales cycles and delivering the IPC value proposition to a wide base of accounts across various industries. The Customer Success Manager is an ambitious and solution-oriented professional whose personal motivations are in place to ensure IPC customers successfully adopt our products and services with a positive experience, driving growth for IPC through adoption, expansion and retention.
The day-to-day deliverables for this role includes supporting client onboarding and supporting and driving proactive communication to clients whilst capturing and sharing feedback with the broader product and sales teams. Ongoing responsibilities including implementing Client Business reviews, Client Success strategies and processes, refining those processes and scaling them through the deployment of systems and tools by using research to gain insight into our customer challenges. Equally important is identifying key stakeholders and challenging and influencing customers’ thinking about how IPC can best support and transform the way their business works.
General Responsibilities
Behavioral Characteristics
Required Skills and Experience:
Preferred Work Experience:
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