Site Operations Supervisor
Be part of something bigger!
Do you love leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Are you passionate about setting high service standards, ensuring customer satisfaction day in and day out, feeling your purpose come to life at the workplace? We have a fantastic opportunity available as a Site Operations Supervisor that will allow you to do just that and more! Join ISS and become part of something bigger!
Purpose
As a Site Operations Supervisor, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. Reporting to the Site Operations Manager, you will plan, organize, and direct operational and Soft Service team members and activities to achieve the clients’ and ISS objectives while working within the ISS high standards of quality. The Site Operations Supervisor interfaces and collaborates with direct reports, vendors, and local stakeholders, taking ownership of the site performance and feel.
Success Criteria
· Motivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending
· Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
· Executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless delivery of services
· Communicating consistently with team members providing oversight to ensure necessary coverage during business hours
· Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables
Key Areas of Collaboration and Influence
· Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
· Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
· Transforming the account successes into promoting and further development of ISS
Ideal Candidate Experience
· 3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
· Experience leading frontline teams meeting operational SLA’s and compliance requirements
· Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
· Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
· Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Key Accountabilities
· Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
· Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
· Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
· Highly visible and the first point of contact for team members and second point of contact for local customers
· Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming
· Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant
· Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels
· Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
· Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
· Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI’s/SLA’s
· Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems
Physical Demands & Work Environment
· Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region
· Prolonged periods walking or standing
· Must be able to lift, carry, and place up to 50 pounds at a time
· Must be able to work schedules that include days, nights, weekends, and/or holidays as needed
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.
Job Type: Full-time
Benefits:
Schedule:
Work Location: One location
Are you always the first one out of your friends to learn about the latest and greatest gadgets? Are you...
Apply For This JobWe are hiring for a full/part-time cashier at Kingsgate mall (Kingsway/Broadway). Easy access by public transit bus and skytrain.The applicant...
Apply For This JobLocation: 4040 Steeles Ave Woodbridge, ON L4L 4Y5 ( Vaughan Area )– Full Training will be provided to Ensure You...
Apply For This JobOur Role When you work with COBS Bread, you’re part of a workplace that is committed to providing you with...
Apply For This JobWorking with one of the top financial clients this role calls for an Accountant/ Airlines Industry/Sabre who will be responsible...
Apply For This JobWhy work here? Weekly Advances and Bonuses Hybrid office with remote flexibility 65k plus first year average income Residual Income...
Apply For This Job