ITM Instruments Looking for Product Specialist, Private Label Brands at Sainte-Anne-de-Bellevue, QC Full Time

Responsibilities:

Product-Related

· Technical Support acting as the primary contact for incoming distributor and end-user product/sales related requests on the phone, through email and chat

· Factory liaison working with our vendor partners to answer product related questions from sales, distributors and end-users

· Identify product line gaps and opportunities to bring new products to market through competitive analysis and market research

· Become a “Product Expert” by continuously learning about our products and adding to your knowledge base

· Identify and recommend solutions for short-term and long-range product issues that must be addressed

· Maintain and add content to our Technical/Product Logistics Databases

Marketing-Related

· Ensure our website reflects accurate information for our customers

· Work directly with team for product-level website updates and drive ideas that will contribute to an improved customer experience

· Assist with key distributor partner catalog update spreadsheets

Admin-Related

· Understand, support and implement department procedures to meet ISO 9001:2015 objectives

· Other duties, within your capabilities and level of responsibility, in order to meet the needs of the business

Qualifications:

· Entrepreneurial spirit

· High attention to detail

· Accountable

· Ability to work independently

· Motivated self-starter with high level of drive and determination

· Inquisitive, consistently looks for answers and ways to improve day-to-day activities

· Excellent written and verbal communication skills in English and French

· Tech savvy and passionate about technology

Job Type: Full-time

Additional pay:

Benefits:

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Everyone is required to wear a mask, limited traffic to public areas, several sanitizing locations throughout the office, common surfaces are sanitized regularly.