J.D. Power Looking for Account Manager at London, Ontario, Canada Full Time

Location: Remote US

Reports To: Supervisor Client Services, ChromeData

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. 

The Role: 

This is an account management role which directly contributes to the achievement of J.D. Power sales target by playing a critical role in the contract renewal process, maintaining strong client relationships, ensuring customer satisfaction, and facilitating ongoing business partnerships. The successful candidate will have a combination of interpersonal skills, strategic thinking, and business acumen.

The Impact You Will Have In This Role

Account managers act as advocates, problem-solvers, and strategic partners who contribute to the overall success and growth of both clients and J.D. Power.

 What You’ll Be Doing In This Role

• Act as the main point of contact for assigned clients.
• Work with internal teams, such as sales, legal, and finance, to facilitate the contract renewal process.
• Collaborate with the client to negotiate contract terms, pricing, and any modifications to align with their current needs.
• Maintain clear and consistent communication with clients via email, phone calls, meetings, and presentations.
• Identify opportunities for upselling additional Autodata products or features to existing clients.
• Develop strategies to retain existing clients and prevent churn.
• Generate reports on account performance, usage metrics, and the impact of J.D. Power’s solutions on clients’ businesses

Qualifications Of This Role

• Demonstrate experience in customer service and account management
• Analytical and problem-solving mind
• Strong communication and interpersonal skills
• Customer focused
• Effective time management
• Negotiating skills
• Bachelor’s Degree is preferred
• Experience using Excel, Microsoft Teams, and Salesforce

The Hiring Manager Says

I’m looking for the kind of person who is driven by a genuine passion for understanding and fulfilling clients’ needs. This individual should possess excellent communication and negotiation skills, with the ability to navigate challenging situations while maintaining a positive and solution-oriented approach.

This is a highly visible role within the J.D. Power sales organization that is integral to the achievement of assigned sales quotas within the organization. The candidate will be exposed to all J.D. Power products and services over time which are offered and will maintain a working knowledge of each. This position is part of a fast-paced, dynamic, and motivated team tasked with selling the suite of J.D. Power products and services across the automotive industry. The team is comprised of business development and account managers delivering best-in-class client support and service. This role requires the ability to work independently with minimal direction, manage multiple projects simultaneously with a sense of urgency. Question EVERYTHING. Seek to understand the bigger picture.

The Way We Work

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission 

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.  

Our Values 

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven – the distinct behaviors that, together, define our unique culture.  

Truth Finders – At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.  

Change Makers – At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.  

Team Driven – At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. 

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